Customer Service Advisor

Job Location	Syston, Leicester
Education	Not Mentioned
Salary	20,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Customer Service AdvisorNorth Leicestershire£20,000 basic + bonus & overtime

Do you pride yourself on your exceptional telephone manner and customer service
Are you driven by getting the best and quickest resolutions for at their first contact with you
Do you have strong attention to detail and are able to effectively manage a busy workload

The Company:ER Recruitment are thrilled to be working with our client, a nationally renowned brand who pride themselves on their quality of service and employee support.This role would be suitable for anyone who has a strong background in customer services, be it office based or face to face. The role provides great earning potential with the basic salary increasing after 6 months and again after 1 year with the organisation.Role & Responsibilities of the Customer Service Advisor:

Dealing with high volume inbound queries via telephone and email from customers
Acting as first point of contact, aiming to resolve queries as quickly and efficiently as possible
Providing quotations on products, and placing orders. Providing updates as and when necessary
Dealing with customer pricing, amending quotations and supporting with account issues
Advising benefits of Direct Debits and payment plans to customers
Preparation of letters and documents for customers to be sent out
Maintenance of the in-house database, accurately updating records
Ensuring company policy and regulations are strictly adhered to at all times
Providing support to the sales and credit control teams where necessary

About You as the Customer Service Advisor:

Previous customer facing or customer service experience is essential
Have a proactive and flexible approach to work
Confident, courteous & professional manner
Strong team player, ability to work well with others
Exceptional communication skills and telephone manner
Intermediate standard of computing and IT skills
Excellent organisation skills and ability to work under pressure

Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.While we aim to get back to all applicants, due to the current situation, if you do not receive a response within seven working days then unfortunately your application has been unsuccessful on this occasion.We look forward to helping you in your career, so please send a copy of your CV to us. If you know of other people who are currently looking for a new career please feel free to refer them to us.We look forward to hearing from you.

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