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Technical Services Manager Coastal Housing last chance

Michael Page Technology
Job LocationSwansea
EducationNot Mentioned
Salary£50,000 - £53,576 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

As the Technical Services Manager, you will be at the forefront of providing direct support to the Head of Technology & Innovation to deliver the IT strategy in the areas of new technology, innovation, and infrastructure.This role will be far reaching and will include driving the strategic development of Network Strategy, leading a team of technical experts, driving digital change and advice on technical innovations and IT Governance.Client DetailsMichael Page are delighted to be partnering with Coastal Housing Group on a retained basis as they search for their new Technical Services Manager.Based in Swansea, Coastal are a not-for-profit housing association with the vision to provide affordable homes and services for the local community.Its an exciting time to join as in 2019 they refreshed their IT strategy and are investing heavily in their IT systems and digital solutions to ensure their core mission is supported by best-in-class technology.The business has a lot of exciting projects going on to get involved with. They have just implemented Office 365, and are about to embark on the roll out of Microsoft Teams. They are in the process of implementing Civica CX Housing Management Systems and are reviewing telephony and the provision of managed services.DescriptionStrategy/Leadership:

  • Providing on-going review and further develop Coastals IT strategy, network/infrastructure strategy, corporate plan and risk map.
  • Driving digital change and advise on technical innovations that will have real impact on resident and staff experience.
  • Writing technical business cases for change.
  • Research and development of new technologies.
  • Ensuring Coastals network technology capabilities continue to be fit-for-purpose and aligned, resilient, scalable and secure to meet the current and future needs.
  • Ensuring key themes such as environmental sustainability, improved business performance, resident and staff experience are driven forward by our application of systems, material and technological solutions.
  • Providing leadership to a small but highly experienced infrastructure team.
  • Supporting with procurement and contract management to ensure contractual work is delivered.
  • Leading on business continuity and DR.
  • Designing, developing, and implementing system policies and procedures.
    • Technical Delivery:
  • Design, implementation and execution of network management strategies which provide for a stable and resilient infrastructure environment
  • Oversee the management an implementation of:
  • New technology and review of existing infrastructure technologies and services.
  • Safety and security of the environment through the deployment of appropriate firewall and anti-virus management.
  • Telephony/communications systems and transition towards a cloud based unified communications solution.
  • Supporting the Head of Technology and Innovation providing advice and guidance in relation to General Data Protection Regulations (GDPR) and provide strategic input into the development of policies in line with Data Protection Act 2018 and GDPR.
  • Promoting data protection awareness and understanding, and Perform Data Protection Impact Assessments (DPIAs) for any new infrastructure initiatives covered by the regulations.
  • Overseeing data mapping and managing the flow of data across Coastal.
    • Project Management:
  • Providing sound project management techniques to ensure that network and infrastructure projects meet timescales and costs.
  • Managing the IT budget and associated spend for area of operation relating to projects.
    • ProfileTechnical:
  • Previous experience within a technical leadership role (IT Manager/Infrastructure Lead/Technical Lead etc.).
  • Experience of working at a strategic level, to include developing and implementing if strategies, managing budgets, plans, policies and risk management.
  • Experience in leading a technical team, including skills development and talent management.
  • Excellent communication skills and the ability to manage technology change and associated communications strategies.
  • Demonstrable experience operating as a technical lead in infrastructure/EUC-related projects.
  • Effective supplier engagement skills, coordinating and negotiating performance reviews against Service Level Agreements.
  • Experience in procurement and contract management.
  • Understanding the Data Protection Act 2018 and GDPR compliance, including experience with Data Protection Impact Assessments (DPIAs)
  • Understanding /experience of implementation and administration of Windows Server operating systems including physical and virtual network environments and associated applications.
  • Extensive knowledge of Networking and Network Security.
    • · Knowledge of :
  • Windows Server 2008 R2 - Server 2019
  • Virtualisation technology (Hyper-V / VMware / Citrix)
  • Microsoft Exchange Server - Office 365
  • Virtual desktop technologies
  • Active Directory domains within an Azure Environment
  • Telephony management, within a VOIP environment
  • Understanding and implementation of ITIL best practice.
    • Personal:
  • Strong leadership, interpersonal and motivational skills
  • Excellent 3rd party/supplier management skills
  • Ability to effectively manage conflicting demands on the IT strategies and service
  • Strong problem-solving skills, identifying effective and creative solutions to complex problems
  • Entrepreneurial mindset with curiosity and drive to innovate and improve services and performance
  • Collaborative manner of working - ensuring that IT facilitates wider business growth and ambition.
  • Excellent communication, presentation, negotiation, analytic and influencing skills
  • Full Driving Licence and vehicle
    • Job OfferUp to £53,576 per annum + excellent benefits

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