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Job Location | Swansea |
Education | Not Mentioned |
Salary | £22,000 - £24,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Job Title: Technical Customer Service EngineerLocation: SwanseaSalary: £22 - £24K Per AnnumJob Type: Full TimeWorking Hours: Mon - Fri 09:00 to 17:30About Flotek:Flotek Group are the fastest-growing Tech Company in the South West, providing IT and Comms technology to small & medium businesses.With regional sales and support locations across the South West, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heartAbout the Role:We are looking for an enthusiastic customer service-focused individual with some previous experience of working within the ICT sector, preferably in VoIP / SIP and IP networks.You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket immediately. If you are unable to assist due to knowledge, you will be responsiblefor triaging the call by taking all relevant information and passing it through to the engineering team. This role will also include attending customers sites when on-site assistance is needed.Job Responsibilities:
Keyskills :
HelpdeskICTIT Support2nd Line SupportIT HelpdeskIT Support EngineerIT Support TechnicianIT Customer SupportInfrastructure Engineer2nd Line Support Engineer2nd Line Infrastructure Engineer3rd Line Infrastructure Engineer