Team Manager

Job Description

Joining the Contact Centre as a Hybrid/Home Working Team Manager, youll lead your team to be experts in our products anddestinations to recommend, design and sell holidays and extras to our customers. You will put customers atthe heart of our businessand constantly go the extra smile by creating live happy moments and unforgettable holiday experiencesthat make us famous for service and create customers for life.TUI Travel is one of the worlds leading leisure travel groups. But right now, were building a single customer facing team that will unite our airline, contact centre, overseas and retail management teams toaccelerate our journey and deliver world-classservice. Being part of this global management team will provideopportunities for you to drive your career seamlessly across any of the customer facing teams.ABOUT THE JOBAs a Team Manager, your leadership will bring the magic of holidays alive for our customerswith your personality, professionalism and personalised service. Youll never stop looking ahead, eitherseeking new ways for your team to delight our customers andgrow our business, or using customer feedbackand insight to spot trends, challenge the way we work and identify fresh opportunities.Additionally, youllthink creatively and encourage your team to use their empowerment and learn from their results.Youll inspire and respect your colleagues whilst sharing a great sense of fun! But if things dont go quite right,youll be confident to step in, take ownership and resolve every query or complaint on the spot. Youll thriveon managing change and challenge,seizing the opportunity to head-up incidents and emergencies, butregardless youll always go the extra smile. Youll set high performance standards and achieve excellentcommercial resultsalways putting customers at the heart of what we do.As a Manager in our business, your personal knowledge and technical expertise will assist you to coach,develop and performance-manage your team consistently.Collaboration in simple-terms is integral to yoursuccess. Responsibilities also include sound decision making and judgement to guide your team in escalationof customer queries to the appropriate team/person, compliance to company procedures & health andsafetydue-diligence.ABOUT YOU

• A customer driven and positive manager with a proven passion for delivering outstanding service
• A confident manager with non-stop energy who can motivate teams to exceed expectations and overcome challenges
• An engaging communicator, team player and influential relationship Manager
• Skilled to coach, develop and performance manage multi-cultural teams to success
• Happy to lead by example and comfortable to excel in trouble-shooting or challenging times
• Willing to lead business change and embed new technology continuously
• Highly efficient with an ability to juggle priorities yet deliver with attention to detail
• The highest personal standards and pride in attitudes and behaviours displayed
• Contact Centre and travel experience an advantage, flexible to work shifts across a 7 day working week
• Willing to embrace and encourage full participation in helping to deliver sustainable holidays

HOME WORKING REQUIREMENTS

If you were to be a Home working manager you will have a suitable space that allows you to work comfortably and away from general home activities

If you are a Hybrid working manager you will be on a rota to support the office activitiesYou will be required to have