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Service Advisor

Reed Business Support
Job LocationSwansea
EducationNot Mentioned
Salary21,197 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Have you got great customer service skills and a strong interest in IT Are you looking to break into a career in IT but need the valuable experience required for a lot of rolesMy client is currently looking for a 1st Line Support Engineer to join their team on an interim basis.This is the perfect opportunity for someone with customer service experience to get into an IT career to gain experience and open the door to amazing future career opportunities.The ideal candidate will have had some experience working within an IT environment and customer service experience. However, if you have a strong passion for IT and experience in Customer Service then this may be the role for you!What youll be doing:

  • Provide first line technical support service to the organisation.
  • Maintain a ServiceDesk system for call logging (from email, phone, walk-in, self-service queries) accurate technical note taking, customer friendly resolutions and asset management.
  • Maintain a broad and user centred approach for all ICT requirements
What you need:
  • Excellent interpersonal skills with an ability to communicate information to customers
  • The ability to independently investigate and solve problems using initiative to find solutions.
  • The ability to deal with challenging situations and enquiries, exercising judgement and using initiative to handle and successfully resolve customer enquiries or problems while maintaining a professional and courteous approach throughout
  • The ability to provide 1st line technical support and maintenance of company systems.
What youll get:
  • A salary of £21197 (pro rata) for an initial 6-month contract
  • Opportunity for hybrid/remote working once training is completed
  • A great opportunity to get professional experience in an IT role
If this sounds like the right role for you then click apply on this page today!

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