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Owner Experience Manager

Job LocationSwansea
EducationNot Mentioned
SalarySalary not specified
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Pendine SandsFind all the ingredients for a perfect family holiday at Pendine Sands Holiday Park in Carmarthenshire. Surrounded by coastline and countryside, youll enjoy amazing views and can be on the Blue Flag beach in a matter of minutes. Whether you want picnics, beach games, nature walks, golf or horse riding or fishing; youll discover all close to the park.If you fancy spending quality time with the family, you dont even need to leave the park. From the amusements and swimming pool to the two adventure play areas and family-friendly restaurants, there are plenty of opportunities to relax together.Choose a lodge or caravan holiday at Pendine Sands and access all the facilities, activities and entertainment programme.Owner Experience ManagerWe are seeking an Owner Experience Manager, to ambassador a positive owner experience journey on park, ensuring Owners have a positive, effortless experience and are treated with a Gold Standard, to join the team at Pendine SandsAs the park Owner Experience Manager you will form a senior part of the park leadership team. You will manage and deliver on all aspects of the end to end Owner experience from initial handover of the customer from the Holiday Home Sales team to Owners leaving the park.Your key responsibilities will include:* Ensuring clear, simple and regular communication to Owners, support content to improve the Owners website/community, newsletters and on park activity in lines with owner brand and tone of voice.* Planning, schedule and deliver a wide range of Owner events such as forums, drop ins, and social events that are tailored to the Owners on your park to build a sense of community in line with the group Owner strategy.* Recognising dissatisfaction and ensure complaints and feedback are dealt with speedily and with empathy using appropriate feedback systems and meet service levels.* Promoting membership and loyalty schemes, demonstrating a clear understanding of the registration process and benefits.* Continuously lookout for opportunities to enhance the Owners experience and increase efficiency.* Feedback and collaborate with the Central team on improvement initiatives to support best practice and add value across the ownership proposition - attend regular session sin best practise.The successful person will:* Have a passion for delivering the very best service and experience to all of our Owners.* Have exceptional communication skills, drive, enthusiasm, energy and a commitment to the very highest standards.* Be a dynamic person with the ability to lead, motivate and inspire.* Have the ability to quickly build relationships and credibility with all owners and internal teams to establish trust. Highly empathic and highly resilient.What can we offer you* Competitive rates of pay* Discretionary bonus packages* Fantastic team environment* 25% discount on holidays for yourself, friends and family* Stand-by breaks available at a discounted rate* Full uniform provided where necessary* Full trainingTo start Creating Amazing Memories with us, apply now!

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