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Customer Service Team Leader

Job LocationSwansea
EducationNot Mentioned
Salary£21,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

A number of exciting opportunities have come up for experienced contact centre Team Leader to join a global company supporting them with leading a team of Customer Service Advisors with a busy campaign!Role: Customer Service Team Leader - Home BasedSalary: up to £25,000Hours: 40 hours per week, full flexible between Monday - Sunday between 6am - 11pmYour are provided with equipment to work from home unless you would prefer to use your own. Due to the nature of the campaign, full DBS checks will be completed.Role:* Managing performance of the Customer Service agents - remotely managing* Conducting performance review, team meetings and coaching sessions* Coach, develop and provide feedback to your team* Ensuring compliance and call standard are achieved* Rolling out new business processes* Reporting into the Assistant Contact Centre Manager* Act as a role model* Deal with escalated callsExperience required:* Previous experience in contact centre leadership and directly managing customer service agents* Strong verbal written skills* Problem solving skills* Strong communicator* Resilience and patience* Able to take ownership* IT LiterateIf you have the experience and this sounds like the role for you, apply now!Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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