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Customer Service Assistant (French Speaking)

TSR Legal Recruitment
Job LocationSwansea
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Assistant (French Speaking) - SwanseaUp to £25,000 (DOE) Our client is the largest information security training organisation in the world, providing intensive, technical training designed to impart the skills and techniques necessary for defending systems and networks against the most dangerous threats - theones being actively exploited. Their training is led by world-renowned, expert instructors.We are currently recruiting language speakers to be part of their international customer service team. If you are passionate about your customers, enjoy the challenge of resolving issues and have a positive can-do attitude, with a thirst for knowledge, thenwe would like to hear from you!Job Purpose:

  • To be the first point of contact for all enquiries regarding the EMEA region;
  • To offer a world class level of support to customers whether via email or telephone;
  • To liaise with the all departments globally, providing support for the sales team and clients across the EMEA region.
Main duties and responsibilities:
  • To offer support to customers, answering enquires via email and telephone
  • To process payments over the telephone
  • Liaise with clients regarding all issues pertaining to events, registration and payments
  • Provide basic technical support and account administration for Delegates across the EMEA region
  • Occasional travel to London events to assist event managers
  • Provide support to sales team and sales directors
  • Lead Allocation Verification
  • General support for all other departments when required
Essential Requirements:
  • Existing relevant experience in a customer facing role
  • Excellent communication skills - written and verbal
  • Fluent in English and French
  • Experience of using Microsoft programmes most notably Word and Excel
  • Flexible and highly motivated, being able to work effectively as part of a team, or use own initiative
  • Experience of multi-tasking and prioritising tasks based on different deadlines
  • Excellent attention to detail
  • Positive, can do attitude
For a confidential discussion on this role please contact Rachel Phillips at our head offices or apply directly below:

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