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Customer Service Advisor - remote work

Coople (UK) Ltd
Job LocationSwansea
EducationNot Mentioned
Salary9.50 - 10.65 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

We have an exciting full-time opportunity to work remotely as a Customer Service Advisor! No experience is required, with all training provided and paid for.Were hiring Customer Service Advisors on behalf of a worldwide leader in multichannel customer experience. This work from home role has many benefits and career progression opportunities for you. Join our growing team of work from home Customer ServiceAdvisors today!

  • Salary: For the first 12 weeks, you will receive £10.65/hr (including holiday pay) through Coople. After that, you will transfer to our client as a full-time permanent employee and will receive benefits as listed below instead of receivingadditional holiday pay per hour.
  • Hours: 37.5 hours per week. You must be flexible for shifts between 6am - 11pm, Monday to Sunday. Various start dates through October, November, and December 2021 are available.
  • Training: 5-8 days remote training, Monday to Friday, 9am - 6pm. Full attendance is required. Full training provided and paid for.
  • Essential equipment: To be considered for this customer service advisor role, you will need a PC or a laptop with Windows 8.1 or later. Apple devices are not currently supported.
What benefits can you expect
  • Work from the comfort of your own home with a lively and vibrant virtual team.
  • Up to 50% discounts with Cineworld, Sony, Virgin Trains, Sony, Ray-Ban, Virgin Experience days, EE mobile contracts, discounted flights, holidays and hotels.
  • Days away from your desk to help support the local community.
  • Opportunities to fast track your career through our clients internal progression path
  • 28 days paid holiday per annum. Paid holiday increases to 30 days per annum after 2 years of consecutive employment.
  • Refer a friend scheme - earn up to £900 per referral.
  • Annual salary reviews.
Responsibilities
  • Answering inbound calls from customers relating to COVID-19.
  • Deliver quality customer service with patience, empathy and building rapport are essential.
  • Booking and recording appointments efficiently.
  • Managing databases, tools, applications and operating systems.
  • Complying with company policies and practices.
What are we looking forAs a customer service advisor, you will be expected to have:
  • People skills - you will be required to interact with a diverse range of people daily. A friendly telephone manner and strong communication skills are essential.
  • Ability to work under pressure and solve problems - candidates must be able to handle challenging calls with resilience and confidence.
  • Competent computer skills - candidates must be able to navigate between systems and switch between different applications with ease.
About CoopleWere one of Europes largest on demand, flexible staffing platforms with over 5,000 hiring companies and 100,000 registered workers. Our mission Were here to change how the world works through technical innovation, matching and connecting ambitious workerswith flexible part-time and full-time work across the hospitality, office, events, retail, and logistics sectors.

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