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| Job Location | Swansea |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Were a new exciting part of Amazon and were developing software that helps Sellers with their fulfilment. Were looking for a content strategist to own and develop help content, making sure Sellers can get the most out of our tools.Key job responsibilities* Youll own and develop our help site, ensuring new and existing Sellers have all the content they need to set themselves up for success.* Youll become a product expert, learning every nook and cranny of the software.* Youll develop content that helps Sellers implement the product for the first time, improving new user activation.* Youll learn the most common reasons users contact customer care, and create content that lets Sellers solve their issues on their own.* You wont stop at writing guides. Youll work to ensure the information our Sellers is need is always at their finger tips through in-product videos, tool tips, etc.* Youll develop an understanding of our distinct user personas, ensuring the content speaks with clarity to their jobs to be done.* Youll develop best practice guides for our advanced features, helping our Sellers push the boundaries of whats possible with our software.About the teamYoull work most closely with customer care and product marketing, developing content that supports feature adoption, Seller ticket reduction, and new Seller activation.BASIC QUALIFICATIONS* Experience in B2B help content writing, creating articles and guides designed to aid product adoption.* You are an excellent writer, but also youre an excellent project manager who can manage a multimedia content creation process from end-to-end, securing additional resources as needed.PREFERRED QUALIFICATIONS* You enjoy working in teams and being the point of contact to support your colleagues.* Comfortable being held accountable to business impact of the content you create.* A knowledge and passion for eCommerce operations, a slightly nerdy researcher, and an exceptional communicator* Demonstrable experience developing industry knowledge in seemingly esoteric niches.* Experience with CMS, CRM tools.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.Protecting your privacy and the security of your data is a longstanding top priority for Amazon.