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1st Line Support Engineer

Reed
Job LocationSwansea
EducationNot Mentioned
Salary21,100 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Have you got great customer service skills and a strong interest in ITAre you looking to break into a career in IT but need the valuable experience required for a lot of rolesMy client is currently looking for a 1st Line Support Engineer to join their team on an interim basis.The ideal candidate will have had some experience working within an IT environment however the client is also open to speaking with candidates that have customer service experience and a keen interest in IT who are looking for an opportunity to entre a careerinto IT.Role: 1st Line Support EngineerLocation: SwanseaRate: £21,197 per annum (6 month ftc)Start: ASAPDuration: 6 Month fixed term contractResponsibilities:

  • To deliver, support and promote clear and concise processes and procedures based on ITIL best practice.
  • To offer a consistent and effective first line technical support service to all internal stakeholders of the business.
  • To maintain a ServiceDesk system for call logging (from email, phone, walk-in, self-service queries) accurate technical note taking, customer friendly resolutions and asset management.
  • To maintain a broad and user centred approach for all ICT requirements.
  • Provide a professional, helpful, informative and welcoming service at all times through face-to-face, telephone and electronic communication with all staff and visitors. Deliver the highest level of customer service with courtesy and authority.
  • Provide IT support to staff including assistance with computer network access, wireless connection, mobile device support, file management and photocopying/printing, troubleshoot and resolve basic faults, work with appropriate software applications andsystems to ensure quality delivery of frontline service, adapt to changes in IT, keeping skills up-to-date and taking ownership of training and development.
Skillsets (training provided):
  • To provide 1st line technical support and maintenance of company systems
  • To provide an accessible and responsive ServiceDesk facility for staff, including data entry, Microsoft Active Directory / Office 365 / Exchange account administration (new users / groups / password reset/unlock).
  • To provide support for a wide range of ICT resources, including predominately Apple Mac, Microsoft Windows and BYOD mobile devices.
  • To demonstrate analysis of ICT ServiceDesk information / data, highlighting issues for further action and to enable management decision-making.
  • To support the Digital Services team members against operational implementation and related projects.
  • To provide supportive information and advice, based on ICT knowledge, skills, experience and expertise.
If you are interested in this role and would like to discuss it further, please apply with you CV ASAP.

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