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Complaints Investigator

ARC
Job LocationSutton
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

  • Job Title: Complaints Investigator
  • Salary: £negotiable + bonus average of 7.5% (c.£2,200) + pension to 13% (c.£4,100)
  • Office/WFH: Average week of 1-2 days office based (Surrey) and 3-4 days WFH
  • Requirements: Must have complaints experience or a banking background (Bank Cashier, Personal Banker etc)
  • Role Snapshot: Investigate, resolve & respond to complaints, liaising with clients & Financial Advisors
Superb opportunity to work with a respected employer, known within the industry for developing staff, offering genuine long-term career prospectsThe Company: Our client is aleading player in Financial Services, employing over 10,000 people worldwide, expanding their product offering and they have been expanding the business at an impressive rate over the last 2-3 years.The Role: As a Complaints Investigator you will be responsible for investigating, resolving and responding to complaints which could carry a financial, regulatory or reputational implication for the business. The role is client facing soyou will be expected to liaise with clients, IFAs and third parties as well as internal stakeholders. Your core responsibilities include:
  • Deal with all complaint cases and communicate effectively with clients over the phone and in writing in a friendly, empathetic and professional way
  • Use effective questioning to fully understand the nature of a complaint
  • Fully explore complaints, identify errors and resolve them to the satisfaction of all parties.
  • Capture all details and progress of a complaint in a structured manner
  • Work efficiently to ensure a significant contribution in reducing the stock of complaints or keeping the volumes at an acceptable level
  • Maintain regulatory knowledge and competencies and escalate matters that have regulatory / reputational / financial risk
Skills/Experience Required: For this Complaints Investigator role, you should have some complaints experience, from any sector, within a professional, office setting. Our client will also consider people with a banking background with customerservice experience, so Bank Cashiers, Personal Bankers etc. Excellent organisation skills are essential with good analytical and interpersonal skills with the ability to influence and negotiate at all levels. You should also want to learn and develop/betteryourself.Additional Information: Salary for the Complaints Investigator role is negotiable with bonus on average adding c.7.5% (c.£2,200) and a pension contribution from the company to 13% (£4,100). There is free parking, free gym, subsidised canteen,study support for professional qualifications and ongoing training available. A great company to develop a career with long-term.The Complaints Investigator role is just one of many vacancies we are handling. ARC is a specialist Financial Services recruitment consultancy and the Consultant responsible for this role has over 25 years experience in this field. We also takeon roles outside of FS from several clients. Areas of focus within FS include Sales Support, Paraplanners, Pensions/Mortgage Administrators, Underwriters, Compliance staff, Employee Benefits/Group Risk, Business Analysts and IT related roles. Check the arcconsulting.comwebsite and feel free to call Darren Snell at any time.

Keyskills :
ComplaintComplaintsFinancial ServicesPersonal BankingCashiers

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