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Temporary Admin Assistant

Penns Personnel
Job LocationSutton Coldfield
EducationNot Mentioned
Salary9.85 - 9.90 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time 1 month

Job Description

Penns Personnel are recruiting for a valued client based in the centre of Sutton Coldfield. We are looking for 2 admin temps to join a friendly, supportive team.As an Admin Assistant you will provide support to the emergency fuel voucher team, ensuring the day to day running of the departments systems and procedures. You will process requests for emergency fuel vouchers and deal with calls from clients and customers.The vouchers enable customers to top up their electricity and gas meters, providing vital support for households across the UK.Role responsibilities will include but are not limited to

  • Entering data and accurately updating partner records onto a bespoke portal, self-audit and checking input of data;
  • Receiving and handling telephone calls from applicants and other external contacts, ensuring correct information is provided quickly, with excellent customer service whilst adhering to GDPR;
  • Responsible for responding promptly to email queries received from applicants and other external contacts regarding fuel vouchers, new partner setups, portal updates etc;
  • Accurately completing daily reports using Microsoft Excel to ensure voucher requests are issued promptly and clear communication is provided to the finance team;
  • Maintaining statistical data as required, recording relevant information and keeping other team members and external contacts informed on voucher volumes, updates etc
Temp Rate: £9.90 per hourHours: 9 am - 5pm Monday to Friday with half an hour for lunch

Keyskills :
Customer ServiceQueriesAdministrationUpdating DatabaseResponding to Emails

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