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Technical Support Engineer

GreatFind Recruitment
Job LocationSurrey
EducationNot Mentioned
Salary£28,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

An exciting opportunity has arisen for a Technical Support Engineer who is passionate about solving complex problems and enthusiastic about technology. Based in Surrey, with responsibilities including travel to various client sites, this position offersa competitive salary of £30,000, plus business mileage expenses and a comprehensive benefits package. Experience in schools or the education sector is preferred but not necessary.Benefits Include: A generous holiday package starting at 23 days (increasing with length of service), opportunities for professional development and training in cutting-edge technologies, a supportive work environment, and additional benefitsthat enhance your work-life balance.Role Overview:You will play a key role in delivering onsite ICT support, ensuring that IT systems in various educational institutions support and enhance the learning environment. As the frontline IT expert for our clients, you will address technical challenges, providestrategic IT advice, and ensure a high level of service and operational excellence.Responsibilities:

  • Delivering end-to-end technical support and resolving IT incidents efficiently.
  • Serving as the primary IT contact for our clients, offering guidance and support.
  • Managing, monitoring, and maintaining IT systems to ensure optimal performance.
  • Assisting in the development and implementation of IT strategies that meet the unique needs of each educational institution.
  • Keeping IT systems secure, up-to-date, and functioning at peak efficiency.
Essential Qualifications and Experience:
  • At least two years of experience in a technical support role, with a preference for candidates who have worked in a field-based, client-facing capacity.
  • Solid technical skills, particularly with Microsoft Office, Microsoft 365 administration, Windows Server administration, network troubleshooting, and related technologies.
  • Excellent communication skills, capable of working independently or as part of a team.
  • A full UK driving licence and access to your own vehicle for travel to client sites.
Person Specification:
  • A passion for technology and a customer-focused mindset.
  • An aptitude for problem-solving and a keen attention to detail.
  • The ability to multitask effectively and demonstrate strong analytical skills.
  • A proactive learner, eager to stay ahead of technology trends and applications in the education sector.
Want to know moreAs a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail.About GreatFind RecruitmentHere at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers,Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients businesses.We are an equal opportunity provider.Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your applicationunsuccessful.Required skills
  • Active Directory
  • Schools
  • Office 365
  • IT support
  • Group Policies

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