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| Job Location | Surrey |
| Education | Not Mentioned |
| Salary | £475.00 - £525.00 per day |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract, full-time |
Service Delivery Manager - Initial 6 month contract - Surrey - £475-525 per dayI am currently partnering with a global pharmaceutical company who are recruiting for a Service Delivery Manager on an initial 6 month contract.Duties will include:Lead resolution for high priority incidentsVendor relationship management for Global Commercial Applications and related servicesApplication management for Cvent and E-Pricing, and other applications as requiredStandardise L1, L2 and L3 services, including change/release processes, service catalogues and KPI reportingImplement standard service introduction for new applications, projects and servicesClose alignment with partner IS teams, in particular infrastructure, service delivery and vendor managementDrive process excellence, continuous improvement, vendor governance and return on investmentEnsure alignment with global strategic supplier strategy and service management tools, such as ServiceNowAny experience working with Veeva CRM would be highly desirable. Required skills
Keyskills :
Service Level Agreements Vend Management