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| Job Location | Surrey |
| Education | Not Mentioned |
| Salary | £25,000 - £30,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
We are hiring for an experienced Provisioning Coordinator for a successful telecommunications business.The Role:Responsible for managing and implementing changes for customers managed services. Ensuring changes are completed within the customers SLAs.Assess customer change request requirements and validate prior to passing onto suppliers/the engineering team to action the changes. A good understanding of Port Forwarding, NAT rules, Access rules, VPN, IP addressing, MPLS/VPLS.Handling customer change requests.Responsible for co-ordinating projects implementing various Network Services. Processing orders and complex orders for customers and channel Partners.Managing group email inbox ensuring customer responses are met within agreed company SLA’s/expectations.Maintain effective communication with all customers/suppliers and partners. Any communication either verbal or electronic needs to be kept updated within the company CRM database.Identifying any errors or potential pitfalls in the day to day operations, along with future possible issues that can affect the overall smooth running of the business.Provide Network Support to our customers.Ensure that during your designated on call week, you have the on call phone with you. Answer all out of hours faults that are reported, providing customers with an agreed date/time update, as appropriate to their care level/network SLA.Skills & Experience required: Industry Experience - Minimum of 2 year’s telecommunications Understanding of WLR3, Gamma Horizon, Virtual 1, Hosted PBX, VoIP is preferred. Experience of managing change requests is beneficial.Communication Skills -Excellent telephone manner.Ability to communicate verbally and in writing in a professional manner.Ability to listen and understand.Good rapport building skills.Effective Communicator Required skills
Keyskills :
Gamma Provisioning Telecommunications Change Requests WLR3