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Hotel Operations Manager

Berkeley Scott
Job LocationSurrey
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

My client is looking for a really switched on Hotel Operations Manager to run a stunning banqueting department in central London. My client is a deluxe 5* property for their next super star to join this business. My client will also pay an impressive starting salary of £45000-50k for the right individual.DESCRIPTION AND PERSON SPECIFICATIONJob Title: Operations ManagerResponsible To: General ManagerHours of Work: As RequiredWhat is the main purpose of the roleThe Operations Manager is responsible for the running of the Hotels day to day operations and will particularly focus on driving revenue, customer satisfaction and service delivery as well as financially critiquing all cost KPIs across the Hotel. The Operations Manager will play a fundamental part in formulating and delivering strategyKey Responsibilities and Duties

  • Deliver the highest standards of service throughout the property ensuring complete guest satisfaction.
  • Be fully responsible for the daily hotel operations, liaising directly and monitoring all relevant managers.
  • Supervision and guidance of all Heads of Departments in the management of their departments.
  • Monitor and ensure all departments maintain training records, and individual personal development plans, in line with our Business Plan Objectives.
  • Encourage efficient and effective inter-departmental communication in order to promote a climate of teamwork and motivation.
  • Carry out regular job chats, appraisals and departmental meetings with your staff. Ensure the implementation of the succession planning program and to develop your Heads of Department as fully responsible Business Managers.
  • Develop and maintain operating standards within the operational departments.
  • Ensure the Conference & Events Manager implements a PPM & cleaning schedule of all meeting and event rooms.
  • Support the sales team in delivering show rounds to demonstrate the hotels unique selling points to secure new and repeat business.
  • Maximise revenue potential from outlets at all opportunities through the implementation of departmental sales plans.
  • Support the Exec Chef in achieving monthly GP% as detailed in the budget.
  • Complete monthly Food Hygiene audits to ensure cleanliness and HACCAP systems adherence.
  • Drive Health & Safety among the operational departments to achieve positive Health & Safety audits.
  • Evaluate, monitor and review product and service standards utilising all feedback resources available and ensure corrective action is taken where appropriate.
  • Facilitate the development of solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction.
  • Ensure compliance with Legal, Government and Company Policies relating to, Fire, Health and Safety procedures and ensure team are fully conversant with their responsibilities also.
  • Ensure the food & beverage teams have the necessary legal training such as safety and liquor training.
  • Monitor the hotel sales performance against budget for the operational departments.
  • Reviews reports and financial statements to determine the performance of your direct reports against budget.
  • Compare budgeted wages to actual wages, coaching direct reports to address problem areas.
  • Ensuring that all set policies and procedures are in place and rigorously enforced.
  • Development and control of all operating budgets and forecasting through constant monitoring and evaluation.
  • Ensure all operating costs are in line with forecasted sales and control procedures are in line with Company, legal and hotel standards.
  • Ensure all financial targets set are strived to be achieved and any shortfalls are investigated, and the relevant remedial action taken.
  • Ensure communication meetings happen consistently and in line with Company requirements.
  • To have a high-profile presence within the operation, managing and motivating the team to ensure they operate to the highest quality standards of product and service.
  • Communicate a clear and consistent message regarding departmental goals.
  • To continually coach, train and develop your teams to ensure the hotel can achieve its goals.
  • Foster employee commitment to providing excellent service, participates in daily line up meetings and model desired values & behaviours in all interactions with guests and employees.
    • The Ideal CandidateYou will need experience of working in an Operations Manager role or similar, ideally within a 5* quality hotel/events centre, with strong knowledge of all departments particularly F&B.
  • Experience of managing, training and developing a successful team and strong examples of personally delivering training and leading effective training processes are essential for this role.
  • The Operations Manager will have the ability to motivate and delegate effectively.
  • It would be advantageous to have had previous experience of managing an Operation during significant refurbishment and/or can demonstrate working on a project to completion.
  • Strong knowledge of the hotel/leisure/service sector is key for this role alongside a passion for the industry with a keen desire to improve the o

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