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Dispatch Team Leader

Fusion People Ltd
Job LocationSurrey
EducationNot Mentioned
Salary£30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title: Dispatch Team Leader Location: Reigate Salary: £30,000 per annum Reporting to: Internal Operations Manager Our client is a leading emergency plumbing and heating company based in Reigate, Surrey. As a company they carry out circa 8000 home visits per month; varying from minor repairs to extensive installation works. With offices in Reigate and Basingstoke theyare a growing Business of 110+ Engineers and 30+ Office staff.Job SummaryDispatch Team Leader will report into the Internal Operations Manager and lead the day-to-day scheduling and organising of our incoming workload, which consists of prebooked works and incoming emergencies or priorities that need to be attended same day.The existing dispatch function consists of 8 team members and you will lead this function.The Dispatch function Team Leader will also be responsible for managing our on call rotas, ensuring all slots are filled and any rearrangements made are completed.Whilst this role will be dealing with a good amount of incoming work, a key goal is to turn the Dispatch function into a proactive one - identifying key trends and gaps in our offering that will, by resolving, improve the world class service delivered already.Duties & Responsibilities

  • To Lead the day-to-day Dispatch function, which largely consists of incoming work through our Microsoft 365 system.
  • Being responsible achieving SLAs set by our contracts with Corporate Customers. Including Insurance Companies, Facilities Management companies and many other multi-site operators.
  • Address and resolve issues that may arise during the dispatch process, such as delays, route changes, or absence of labour or materials.
  • Seeking to improve our service delivery - by identifying weak areas in our business and assisting in their improvement.
  • To use management and performance information effectively to identify emerging issues, trends, and areas for service improvement across the organisation.
  • To keep a log of lessons learnt and follow up actions.
  • All works to be carried out compliant with Data Protection rules and regulations.
  • Continual communication via telephone, interactions & E-mails to keep customers and colleagues informed.
  • Capturing of all information required to compile information spreadsheets and data reports.
  • To complete Projects as set out by the Management team. This may involve any aspect of the Business.
  • To carry out any duties reasonably expected within your role and skill set.
Key Skills for the Role
  • To operate as an effective member of the team and lead from the front.
  • Strong communication skills including in person, on the phone and via email.
  • Experience of managing or leading a Dispatch Operations or logistics function are a must.
  • To be flexible in your approach to all aspects of work.
  • Strong IT skills with key systems used in the business; Microsoft Office and Microsoft 365.
  • Experience of leading within a fast-moving Organisation would be advantageous - preferably in a Trade or Home Visit based organisation.
What we Offer our Team- Basic Salary- Pension (Royal London)- 20 days holiday plus bank holidays- Group Life Assurance (post 6 month qualifying period)- Group Medical Cash Plan (post 6 month qualifying period)- Access to certain benefits and discounts- Annual discretionary bonus scheme- Overtime options available--- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. Youll find a wide selection of vacancies onour website.

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