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Customer Service Adviser 6 Month role

Page Personnel Secretarial & Business Support
Job LocationSurrey
EducationNot Mentioned
Salary£22,000 - £23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Customer Service Adviser (6 Month role): All areas of B2B and B2C Customer Service assisting the business with growing customers accounts through taking orders, up-selling additional and new products, mentioning promotions and providing excellent customer care.Client DetailsCustomer Service Adviser - Frimley: A rapidly growing and market leading Retail & Home-ware sector organisation. This business have seen great growth over recent years and continue to do really well even in the current market.A friendly environment, modern office and close to public transport this is a good place to build your career.Description

  • Input weekly sales orders from the existing customer base via telephone, email, web & fax to a deadline
  • Up-sell by discussing new products, tasting kits, promotions etc.
  • Manage orders from input to invoicing including processing credits, ensuring all fields are completed on the system and updated as required
  • Respond to customer service issues completely to customer satisfaction
  • Dealing with both B2B and B2C customer service
  • Dealing with customers face to face, by phone and email
  • Dealing with third party logistics
  • Answer in-bound telephone calls from customers
  • Work in partnership as with all stake holders in the business
  • Send sales confirmations and current promotions lines by email
  • Arrange collection/credit requests on system to company guidelines
  • Look for opportunities for customers to purchase more products from the business
  • Set up new accounts to company guidelines, advise customers of delivery information
  • Maintain a good understanding of catalogue products and promotions
  • Maintain company records, for effective marketing, procedure controls and legal requirements
  • Record communication to the customer in the system immediately upon receiving it
  • Check contact manager when speaking to customers to ensure you have up to date information
    • ProfileCustomer Service Adviser (6 Month role):
  • Immediately available for a six month assignment
  • Excellent telephone manner and customer skills
  • Ability to deal with customers face to face
  • Flexible and adaptable approach
  • Good written English skills, able to write accurate emails without the use of templates
  • Understanding of Customer Service and its importance in business profit and efficiency
  • Able to prioritise workload and use own initiative
  • Team player
    • Qualifications/Experience Required:
  • Customer service experience required
  • Educated to GCSE level C or equivalent
  • Good understanding of Word/Outlook/Excel
    • Job Offer£22,000 - £23,000 dependant upon experience + benefits

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