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Job Location | Surrey |
Education | Not Mentioned |
Salary | £35,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Job Title: Complaints Manager Location: Reigate Salary: £35,000 per annum Reporting to: Internal Operations Manager Our client is a leading emergency plumbing and heating company based in Reigate, Surrey. As a company they carry out circa 8000 home visits per month; varying from minor repairs to extensive installation works. With offices in Reigate and Basingstoke theyare a growing Business of 110+ Engineers and 30+ Office staff.Job SummaryThe key element to the role of Complaints/Customer Service Manager is to support the Internal Operations Manager by managing the day-to-day customer service function, including managing incoming expressions of dissatisfaction and written complaints. Theexisting complaints team consists of two Complaint Administrators, who the new Complaints Manager will directly be responsible for.Whilst this role will be dealing with a good amount of incoming work, a key goal is to turn the Customer Services function into a proactive one - identifying key trends and gaps in our offering that will, by resolving, improve the world class service deliveredalready.Duties & Responsibilities