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| Job Location | Sunderland |
| Education | Not Mentioned |
| Salary | £18,005 - £19,337 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Hours per week: 20We are looking to recruit two exceptional Telephonists to join our team, operating a very busy switchboard serving Sunderland Royal Hospital. The Department operates 24/7 and staff are required to work within a rota to ensure service needs are met effectively.Upon Appointment you will be supported with a thorough training programme and after which you will be able to answer all operator-directed calls and transfer callers to the appropriate extensions, providing appropriate additional information that the caller may require.This role will also involve a wide variety of related activities including contacting all on-call personnel outside of normal working hours, answering emergency calls that deal with cardiac arrest and fire situations, monitoring of alarms, collating rotas for on-call medical staff and reporting faults to appropriate engineers.You must possess switchboard experience or call centre handling and preferably using a console -ased switchboard. You must have excellent communication skills, be able to work as part of a team and have the ability to work under pressure.