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| Job Location | Sunderland |
| Education | Not Mentioned |
| Salary | 23,500 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Senior Customer Service Advisor - Fraud (Night shifts) Sunderland/Hybrid£23,500 per annum + 20% Night shift Working Pattern is rotating shifts between 8pm and 7am Monday - SundayAs a Barclays Senior Customer Service Advisor - Fraud, you will help our customers by putting them at the heart of everything you do. When you work at a Barclays call centre, theres only one thing that matters; Doing the right thing for the customer, byhelping them as much as you possibly can. In return, well look after you by giving you all the tools, training and support youll need to succeed.Barclays is one of the worlds largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, andcreating financial and digital solutions that the world now takes for granted.We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in.What will you be doing Speaking with customers over the phone, treating each new caller with respect Actively building and maintaining relationships with customers by delivering a high level customer service experience Taking ownership for resolving requests first time where possible, by sharing timely, accurate information and guidance Actively putting yourself in our customers shoes to be able to understand how everyday products and services can help them now and in the future Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand Being pro-active and engaging, assisting customers with their essential everyday needs, providing every day banking solutions where appropriate Completing administration activities such as updating customer records and building customer contact informationWhat were looking for: A genuine interest in the customer Experience in using friendly and caring communication skills to build and strengthen relationships with the customers Excellent verbal and written communication skillsSkills that will help you in the role: Experience of solving complex queries through outstanding customer service The ability to communicate with a wide range of customers Ability to work seamlessly as part of a teamWhere will you be workingWith over 1,700 employees, our Flagship Site, Doxford Park, offers many facilities including a discounted gym, the convenience of an ATM and even a Personal Banker who visits regularly to assist all employees with their banking.