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Sales Office Supervisor

Tiger Filtration Ltd
Job LocationSunderland
EducationNot Mentioned
Salary26,000 - 28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Tiger Filtration are a well-established, rapidly expanding Canadian owned compressed air filter element manufacturer based in Pallion, Sunderland - the firm is looking for a Sales Office Supervisor with prior experience managing a small team. This personwill be responsible for an internal sales administrator and will liaise with the senior management team & production supervisor. There is potential for the selected candidate to be promoted to Sales Office Manager upon passing the probationary period.Duties as follows:

  • Maintaining a high level of customer service and support by responding in a timely, professional & friendly manner.
  • Sales order processing using Sage 50C Accounts.
  • Answering of email and telephone enquiries.
  • Strive to develop a solid understanding of Tiger Filtrations product and customer base.
  • Cold call/prospecting & lead qualification.
  • Maintenance of ISO9001:2015 internal audit systems.
  • Conduct daily morning briefings with the internal sales team covering the following:
  1. Previous sales/invoicing figures
  2. Previous days review, issues, points etc.
  3. Production delays effecting open order despatch dates
  4. Purchasing delays for finished products from any key suppliers potentially effecting open order dispatches dates
  5. Invoicing issues, errors made, carriage costs to be added
  6. Technical issues
  • Attend weekly sales meetings with senior management.
  • Act in a supporting role to senior management where needed.
  • Liaise with accounts & senior management for various customer terms/issues.
  • Work with selected accounts to maintain excellent relations, ensuring continuous sales/targets are achieved
  • Recording, documenting and resolving CCAs (Customer Corrective Actions)
  • Actioning of credit notes
  • Take joint responsibility for future sales targets/budgets
Benefits include - mobile phone & laptop.Working Hours:Monday-Thursday: 08:30-17:00Friday: 08:30-16:00

Keyskills :
Communication SkillsCustomer ServiceMotivationTeam ManagementTime Management

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