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Relationship Support Executive

Pareto
Job LocationSunderland
EducationNot Mentioned
Salary£24,092 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Relationship Support Executive:With roots tracing back over 300 years and with offices across 60 countries, Barclaycard retain historical precedent and a global presence that sets them apart from other graduate employers. Facilitating card transactions, Barclaycard enjoy a massive 93,000business and retailer relationships. Theyre looking for ambitious graduates to help keep delivering on their reputation for excellence.The role of Relationship Support Executive is an unrivalled opportunity to launch a career with a prestigious, global blue-chip organisation.Package:

  • A competitive basic salary of £24,092
  • Up to £16k OTE/Commission taking your total earnigns higher!
  • Excellent exposure with a major name in a lucrative, exciting industry
  • Great scope for progression
  • A friendly, fast paced working culture with regular socials
  • Lucrative bonus/incentive schemes
  • Flexible working options (requirement to be in the office at least 2 days a week)
Role:
  • Develop and maintain relationships with a portfolio of corporate clients, acting as a principal point of contact for all servicing needs, facilitating internally where required
  • Execute, facilitate and lead all customer requests efficiently, providing a responsive point of escalation for all and any operational customer issues, owning and managing them through to resolution
  • Build strong and sustainable relationships with RMs, holding regular meetings to review sales and service activity, and supporting service reviews, client meetings and tender
  • Assist with development of and revisions to the Customer Relationship Plan, and monitor levels of customer service and satisfaction based on NPS/CSAT and Barclays Group internal satisfaction surveys
  • Proactively identify opportunities to cross-sell and provide solutions to customers needs, working with business partners to provide and execute solutions as necessary
  • Influencing customer strategies and objectives for the introduction of commercial payment programmes, including the introduction or transition on to appropriate online solutions
  • Prepare information for and attend customer meetings both alongside Relationship Managers and on an individual basis where required, taking an active role in driving agendas, delivering content and suggesting ways of improving customer sales and service
Requirements:
  • Educated to degree level
  • Some experience working in a professional environment (any background)
  • Possess exceptional communication and interpersonal skills
  • Strong IT skills (particularly Microsoft)
  • Organised, with excellent time management skills
  • Self-motivated, with a strong desire to succeed
Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.

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