Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

IT Support Role / Permanent / Infrastructure

Zenith People LTD
Job LocationSunderland
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are currently seeking an experienced IT Helpdesk Support professional to join our clients team and provide technical assistance to their IT Department.In this role, you will work closely with the Head of Information Systems to administer, control, plan, and implement the technology infrastructure required to support all business processes within the organisation. Your responsibilities will include providing1st line technical support, resolving hardware and software problems, and delivering excellent customer service to all support queries.Responsibilities:

  • Collaborate with the Head of Information Systems to define department objectives and manage IT projects related to infrastructure.
  • Provide 1st line technical support to users, addressing hardware and software issues promptly and effectively.
  • Communicate with users via phone, email, and online tickets, ensuring a high level of customer service and adhering to service management principles.
  • Take ownership of user problems, be proactive in resolving issues, and escalate matters when necessary.
  • Log all calls and issues in the designated logging systems.
  • Support users in utilising computer equipment by offering necessary training and advice.
  • Coordinate external technical support when in-house resolution is not feasible.
  • Maintain relationships with external service providers for second-line support.
  • Liaise with the MIS department in the USA to ensure the continuity of service.
Requirements:
  • Bachelors degree or equivalent in IT/Telecom field.
  • Extensive experience in Microsoft Office/Teams.
  • Strong networking skills.
  • Proven experience in a helpdesk support role.
  • CompTIA A+ / Network+ certification is desirable.
  • Experience with MCP/Clait/EDCL is a plus.
  • Excellent communication skills, with the ability to interact effectively at all levels of the organization.
  • Resourcefulness, initiative, and the ability to drive results through others.
  • Attention to detail and a commitment to delivering high-quality work.
If you are a motivated and skilled IT professional with a passion for delivering exceptional customer service, we would like to hear from you. This is an exciting opportunity to join a forward-thinking company that values its employees and encourages professionalgrowth.To apply, please submit your resume and a cover letter highlighting your relevant experience and qualifications.Please note: As a third-party recruiter, we are not at liberty to disclose the company name at this stage. Rest assured that it is a well-established organisation with a strong presence in Europe.

APPLY NOW

IT Support Role / Permanent / Infrastructure Related Jobs

© 2019 Naukrijobs All Rights Reserved