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Customer Success Team Agent

Pareto
Job LocationSunderland
EducationNot Mentioned
Salary20,000 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title: Customer Success Team AgentRef: J12002:NE:GJ:CSTASalary: £20,000 basic + BonusSector: Finance - Payment SolutionsOur client are a large, widely renowned Technology and Banking enterprise - one with proven, established pedigree. They heavily invest in their staff and the role is geared towards your progression.With a presence in countries all over the globe, they support more than 500,000 organisations of every size and sector. The role of Customer Success Team Agent is an unrivalled opportunity to launch a career with a prestigious, global blue-chip organisation. Customer Success Team Agent Package:

  • A competitive basic salary of £20,000, with more assured as you progress
  • Annual bonus
  • Excellent exposure with a major name in a lucrative, exciting industry
  • Great scope for progression
  • A friendly, fast paced working culture with regular socials
  • Lucrative bonus and incentive schemes
  • Pension
Customer Success Team Agent Role:
  • Manage inbound calls from UK Business customers who query their current pricing, raise questions about the account closure process or who actually request the closure of their account
  • Using excellent investigation and diagnostic skills, the role holder will be required to discuss the customers current situation and identify any key causes for concern from the customers perspective
  • These should then be resolved through the recommendation of alternative solutions or services if appropriate with the aim of improving customer satisfaction
  • Work alongside other operational areas of the business to ensure a seamless customer experience and to promote the function of the team at all times
  • Achieve monthly/annual individual and team targets
Customer Success Team Agent Requirements:
  • GCSEs in Maths and English
  • Possess exceptional communication and interpersonal skills - you must really enjoy engaging with others on a regular basis
  • Confident problem solver and decision maker
  • Self-motivated, with a strong desire to succeed
  • Excellent customer service
Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of societyand are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.If you require this job specification or to apply in an alternate format, please visit the Pareto website.

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