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| Job Location | Sunderland |
| Education | Not Mentioned |
| Salary | 23,500 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , full-time 12 months |
Customer Service Advisor - Twilight -12 Month FTCSunderland£23,500 per annum + Excellent Benefits Shifts between Monday - Sunday 3pm - 11pm As a Barclays Customer Service Advisor in our Fraud team, youll help our customers by putting them at the heart of everything you do. When you work at a Barclays call centre, theres only one thing that matters. Doing the right thing for the customer, by helping them as much as you possibly can. In return, well look after you by giving you all the tools, training and support youll needto succeed.Barclays is one of the worlds largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, andcreating financial and digital solutions that the world now takes for granted.What will you be doing Putting yourself in our customers shoes to be able to understand how everyday products and services can help them now and in the future Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand Being proactive and engaging, assisting customers with their essential everyday needs, providing every day banking solutions where appropriate Accurately complete administration activities such as updating customer records and building customer contact informationWhat were looking for: A genuine interest in the customer Experience in using friendly and caring communication skills to build and strengthen relationships with the customers The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessarySkills that will help you in the role: Excellent verbal and written communication skills Ability to operate within a contact centre environment utilising Telephony and IT skills Proven ability to meet performance standardsWhere will you be workingWith over 1,700 employees, our Flagship Site, Doxford Park, offers many facilities including a discounted gym, the convenience of an ATM and even a Personal Banker who visits regularly to assist all employees with their banking.
Keyskills :
Call CentreCommunication SkillsContact CentreCustomer ServiceQueries