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Customer Service Administrator

Hadrians Recruitment
Job LocationSunderland
EducationNot Mentioned
Salary£18,000 - £20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Role: Customer Service AdministratorLocation: SunderlandHours- Mon-Fri office hoursSalary: £18,000-£20,000Duration: FTC 18 months / Perm roleWorking as part of an office-based Team supporting wider field-based Colleagues, you will be the first point of contact for customers who need help or have queries relating to their new homes. You will support specific regions which enables you to build specific site knowledge & expertise providing the customers with confidence and a personal value add service. You will speak to customers via telephone and email, keeping them updated with progress as required until the issue or query has been fully satisfied to the customers satisfaction.You will have access to internal resource and external supplier availability where you will allocate work tasks that suits customer availability and ensure everything is recorded on the internal systems accurately - highlighting concerns or escalating where required.Key duties include:

  • Administration of customer issues- managing calls and inbox on daily basis.
  • Inputting each case onto internal systems logging accurately
  • Preparing update/exception reports on weekly basis
  • Effective scheduling of internal & external contractors time to rectify issues/problems.
  • Following internal processes & NHBC guidelines, logging details as required
  • Managing customer feedback and address unsuccessful/poor remediation of works to satisfactory resolution for the customer.
  • Ordering materials, managing PO’s and invoices as required-Undertaking any internal re-charging and raising cheques accordingly.
    • Skills required:
  • Experience of working in a customer focused complaint/query telephone-based environment.
  • Passionate about delivering exceptional level of customer service, ensuring customer satisfaction at all times.
  • Capable of managing own workload and prioritising to ensure deadlines achieved.
  • Ability to communicate effectively by telephone and email with both external & internal customers/Colleagues.
  • Planning & organisation skills- Managing diary and job schedules efficiently to suit customer availability & Colleague availability.
  • Competent in use of computers/Microsoft packages/ internal databases
  • Administration experience, confident in report writing, data input, email/written correspondence is essential.
    • Required skills
  • Calls
  • Customer Service
  • Queries
  • Reports

    • Keyskills :
    Calls Customer Service Queries Repts

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