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Customer Care Coordinator

Job LocationSunderland
EducationNot Mentioned
Salary19,760 - 20,800 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

The Company you will be working for;Our client is an established and highly successful manufacturing company based in the Sunderland area. They are currently looking for a Customer Care Coordinator to join their team on a permanent basis. If you are interested and meet the person specificationof the job role, please apply below.Rewards and Benefits on offer;

  • Very friendly, pleasant team based working environment with loads of help, support and training.
  • No weekend or evening working
  • Free dedicated onsite parking space and electric car charging points
  • Long service holiday scheme
  • State of the art technologies and facilities
  • Stylish and comfortable working environments and landscaped gardens
  • Lots of progression opportunities and regular working alongside company directors
  • Cycle to work scheme
  • Chosen Charity of the Year with regular opportunities to fundraise, give back and volunteer
  • Regular team socials and office events
The role you will be doing;
  • Liaise with customers daily to confirm requirements and ensure 100% customer satisfaction and processing of orders.
  • Maintain relationships with customers by providing support, information and guidance.
  • Take complaints from any customers and report them accordingly.
  • Liaise with the Transport department to ensure the prompt delivery of goods and to keep customers up to date with delivery schedules.
  • Liaise with Sales Account Managers
  • Liaise with the Operations team to communicate stock demand.
  • Support the other Customer Care Coordinators in their day-to-day tasks and advise where necessary.
  • Monday - Thursday 8:45am - 5pm Friday 9am - 4pm
About you;
  • Excellent communication skills
  • Ability to manage, prioritise & complete own workload to strict deadlines
  • Team Player
  • Good IT skills
  • Ability to work under pressure
  • Excellent attention to detail
  • Accurate data input skills
  • Open to giving ideas to always be improving our services
  • Ability to problem solve
  • Good telephone manner
  • Previous administration experience desired

APPLY NOW

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