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| Job Location | Sunderland |
| Education | Not Mentioned |
| Salary | £23,500 - £25,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Corporate SupportSunderlandSalary: £23,500 - £25,000 DOEJoin a passionate and dynamic team as a member of the Corporate Support team in Sunderland. Immerse yourself in a vibrant and friendly work culture, where you will play a pivotal role in supporting our customers and internal teams. Benefits:• Competitive Salary + Commission• 25 days holiday plus Bank Holidays• Mon-Fri 9-5 working hours• Workplace Pension Scheme• Health Shield Healthcare scheme covering Dental and Optical• Volunteering days – up to 3 days per annum to give back to the local community• Regular social events• Free onsite Parking• Dress-down FridaysMain Purpose of the Role:As a prominent player in the mobile solutions industry, our client closely collaborates with major networks such as O2, EE, and Vodafone. The Corporate Support team manages the technical support of customer mobile numbers, processes new connections, upgradesmobile numbers, fulfils hardware requirements, and provides comprehensive support to both our external customers and internal Account Management and Acquisition teams. Additionally, as a well-established provider of business telephone systems, our CorporateSupport team oversees the project management of system implementations and in-life support.Responsibilities:• Liaising with Suppliers, Mobile Networks, and Distributors• Processing new connections and upgrades• Stock ordering for order fulfillments• Communicating directly with both internal and external customers• Resolving and actioning customer support cases in a timely manner• Providing support to the Account Management and Acquisition teamsCompliance:• Comply with all requirements as directed by regulatory bodies and key stakeholders• Be responsible for adequately protecting company, customer, personal, and employee information• Comply with safe working practices as detailed under the Health & Safety at Work Act 1974 and other relevant legislation• Undertake any other reasonable duties as required under the direction of the businessSkills and Experience Required:• Previous experience in a support/account management role• Experience in telecommunications is desirable but not essential• Proficient in using a CRM system• Ambitious, results-driven, with an eye for detail• Resilient, confident, and tenacious with an engaging personality• Confidence and professionalism to liaise with various teams• Can-do attitude, thriving on task completion• Problem-solving skills with a calm and pragmatic approach to resolving complex issues• Organized and detail-oriented, ensuring accuracy and efficiency in your workSound like something for you Apply now and well be in touch!