Conference and Events Coordinator

Job Description

Company description:89% of our colleagues enjoy doing their job each day.Here at Elior UK we have lots of opportunity for progression and personal development within our business and work with a diverse range of clients.Elior is a multi-award winning global player in the contract catering sector, with operations in over 6 countries, over 105,000 employees and 4 million guests served every day. We are one of the largest contract caterers in the industry with our Group headquartersin Paris. Here in the UK we have approximately 10,000 colleagues helping us deliver our promise in achieving excellence in everything that makes up the customer experience across over 1,200 sites.We bring an inspirational new approach to the hospitality and food services at some of the most prestigious sports venues across the UK. Our stadia business opens up exciting opportunities all-year-round from match days, concerts, conference and banquetingfacilities as well as sales and marketing. They are a great place to develop a career in catering and events.Job description:Your key responsibilities as Conference and Events Coordinator will consist of:- Ensuring that enquiries are taken efficiently and within parameters set in the Service Level Agreement- Preparing quotes and contracts for events ensuring all details are completed- Following up all leads/enquiries within the parameters set in the Service Level Agreement- Completing sales show rounds within the venue-Ensuring that profit margins are maintained, agreed costs are not exceeded through effective control systems-Communicating with the Operations department throughout- Ensuring that enquiries, messages, bookings are dealt with courteously and efficiently.Completing all post-event marketing to achieve repeat bookings- Striving to anticipate customer needs wherever possible and react to these to enhance customer satisfaction.Providing all customers with a professional, helpful, and friendly service at all times- To promote an attitude of caring and co-operation from all staff- Treating all internal and external customers in a polite and courteous manner at all times- To give full co-operation to any customer requiring assistance in a prompt, caring, and helpful manner- To be flexible in assisting around different areas of the stadium in response to business and customer needs and carry out reasonable requests- Performing all tasks to a consistent standard- Take responsibility for own personal development by attending training sessions and meetings when required and operating in line with the training or information received- Achieving KPIs set by Site Manager/National Sales Manager- Demonstrating pride in the workplace and a high level of commitment- Maintaining regular and effective communication within the team and attend meetings when required- Complying with statutory and legal requirements for fire, health and safety, hygiene, licensing, and employmentProfile description:The experience and knowledge we are looking for from the future Conference & Events Coordinator include:- 1-year of experience in a similar environment- Knowledge of Microsoft Office- Strong Telephone Skills- Excellent written and verbal communication skills- Ability to work on your own initiative- Experience in selling events