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Case Manager -Arabic Speaking EOI - Sunderland

Reed in Partnership
Job LocationSunderland
EducationNot Mentioned
Salary26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you passionate about making a difference and helping othersWould you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impactConsider the role of anCase ManageratReed in Partnership!For this role we are looking for someone who can speak *Arabic*We are on a mission to be the partner of choice for developing people and their communities.This role will beon ourRefugee Employability Programme, andwill provide support for refugees to integrate into life here and build a sustainable and long-term future for themselves and their communities.*Please Note, these roles are expressions of interest only at this point. We are currently working on a number of exciting opportunities within this area and are looking to build a pipeline of talent to allow us to work quickly upon contract award. We willbe in a position to be able to begin the formal recruitment process in the coming weeks and we will be in touch to discuss the next steps of your expression of interest as soon as possible. *What the job is aboutThe main purpose of the role is to support our participantsto integrate into life here and build a sustainable and long-term future for themselves and their communities. Our participants are the lifeblood of our business, and providing them with an excellentservice is at the very core of the Case Manager role.Your day-to-day responsibilities will include:

  • Meeting with participants, identifying any challenges and barriers with finding employment
  • Booking jobseekers to any relevant training courses including customer service, security, hospitality, personal development, IT literacy and many others
  • Supporting jobseekers with CV writing and job application process
  • Liaising with employers to identify any employment opportunities for the jobseekers
  • Outreach workpromoting Reed in Partnership within the local community
Key to your success in this role is to demonstrate the ability to build rapport, show empathy, motivate people and influence their perception of workingWhats in it for youAlongside a generous base salary and great flexibility with your working schedule, we offer training, development and progression opportunities. With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.Required skills and experience
  • Experience of working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales)
  • Experience of working in a performance target driven environment
  • Willingness to travel locally (e.g. to meet customers/employers).
  • Fluency in the language as mentioned above for this role.
  • A minimum of 2 A-Levels or an equivalent Level 3 Diploma in combination withGCSE English LanguageGrade B or above (or equivalent Level 2 qualification).If you do not possess this level of qualification you will be required to achieve a Level2 in a Literacy Assessment conducted at interview stage.
Desirable Personal Attributes:
  • Experience of exposure to various customer groups.
  • Previous experience of a working in a similar role
  • Any relevant advisory and/or training qualification e.g. Award in Education & Training (formally PTLLs Level 3), NVQ Advice & Guidance or equivalent.
  • A degree in relevant subjects or equivalent, e.g. Sociology, Social Care etc.
Disability Confident CommitmentWe aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. Weoffer an interview to disabled candidates who meet the minimum criteria

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