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| Job Location | Sunderland |
| Education | Not Mentioned |
| Salary | 21,255 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Summary Hi, were Optima Legal!Were an established property law firm, with over 30 years experience of successfully working in partnershipwith the UKs banks and building societies, enabling them to support over 4 million customers through acomprehensive range of legal services including remortgage services and later life lending.Its an exciting time to join the team as were now part of the PEXA Group, a multi-award-winningproperty-tech business, who have harnessed technology to revolutionise the way property is bought and soldin Australia, and now the UK. PEXA are committed to significant investment in the UK as they help transformthe housing and conveyancing market - and were proud to be part of that journey.Were growing fast, thats where you come in. Package Working from home - this role is 100% home basedOther benefits:Core Life AssuranceCore income protectionEAPWellness app - thrivePerks at work - discounts and cashbackPlus the option of signing up to numerous additional benefits Main Responsibilities As a Remortgage Case Assistant, some of your responsibilities will be to: Provide first level inbound call handling. Support Case Executives in progressing remortgage files from instruction to file closure. Liaise with relevant parties to chase any outstanding information to progress the case in line with client service level agreements. Ensure relevant systems and files are updated on a regular basis. Update case executives of potential problems and ongoing issues. Review files to ensure necessary information is obtained for a completion date. Ideal Candidate Although previous experience is not essential, it would be great if you can show the below skills: Working knowledge of Microsoft Office. Excellent verbal and written communication. Ability to work in a fast-paced environment. Great customer service skills. Willingness to learn and adapt to change.Does this role sound interesting Apply today and a member of the team will be in contact if youmeet our requirements.