BI and Data Manager

Job Description

* Cloud based experience of Data Lakes, Data Warehouses and BI solutions,* You will have demonstrable success as a Team Leader within BI and Data support* This opportunity is for SRE or Dev Ops Engineers wanting to move into leadershipMy client are on a Transformation and change journey and are looking for experienced BI and Data Manager or BI and Data Platforms Lead with SRE Dev Ops experience to lead the transition form a traditional support function into an Agile environment.This is a permanent role with a salary up to £65,000 and location can be either in Sunderland or Leicestershire.Main purpose of the positionYou will be responsible for delivery of a comprehensive 2nd/3rd line support function for our BI and Data Platforms and Solutions across the company supporting BAU and projects as requiredYou must have proven, Cloud based experience of Data Lakes, Data Warehouses and BI solutions, and be an experienced lead practitioner in delivery and support with a deep understanding of architecture, governance, design and service management processes.You will have demonstrable success as a Team Leader within a BI and Data support environmentYou will have demonstrable experience of transitioning from a traditional support function to an Agile approachYou will manage enhancements to improve business performance, advising on all aspects of the BI and Data servicesYou will be part of a 24 x 7 x 365 on call rota for the Leadership teamDirect responsibilitiesYou will manage a team of 2nd and 3rd line analysts, ensuring that all performance management and team objectives are clear and adhered to.You will ensure all daily tasks are completed as required by the analysts and that all SLAs and targets are adhered to.You will identify areas for Continual Improvement in the Support TeamYou will ensure the transition from the project to the service is smooth, eliminating issues and problems.You will have financial responsibility to ensure your team adheres to your budget You will manage application enhancements to improve business performance and provide governance and strategic planning.You will collaborate in reviews of specifications with others as appropriate.You will facilitate learning and onboarding of Agile methodologies and practices within the service and business teamsYou will assist when resolving high priority/high severity customer and project issues.You will anticipate, identify, and assess complex issues/problems.You will introduce a test rigour and methodology for each product and service.You will ensure your team is appropriately resourced at all times to support BAU and project demands, and you will ensure you complete forecast planning to ensure maximum efficiency for Group T&S.Knowledge, skills and experienceThe primary BI toolset includes AWS Quicksight, Birst and some secondary tools including OBIEE. Our Integration/ELT/ETL primary tools include SnapLogic, SAP Data Services, Python and Informatica.Mandatory experience of implementing and supporting AWS services for S3, Redshift, Lambda, Lakeformation, CLI, Glue, Step Functions, Cloud Front, Cloud Watch, Cloud Trail, CodeCommit, Glue, Athena, QuickSight, EC2 and RDS is required.Extensive experience and skills relating to the provision of BI and Data services to a diverse customer baseExpertise in Agile delivery with a proven track record of delivery using multiple Agile delivery approaches, Scrum, Kanban etc.Experience of transitioning a service from traditional ITIL/Waterfall delivery to Agile/DevOps deliveryPrevious experience of working in a leadership capacity in Service Delivery or Product Management within an IT Service based companyExpertise in working with distributed teams, On-shore/Off-shore as well as multi-supplier projects and servicesProven ability to effectively prioritize and execute tasks in a reactive high-pressure environmentOperationally strong with a clear vision of what the service needs to deliver, and how this will be achievedAble to balance the Development activities with Operational priorities to achieve project and business objectives.Excellent interpersonal skillsThis BI and Data Platforms Lead permanent role with a salary up to £65,000 and location can be either in Sunderland or Leicestershire.