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Account Manager

Procure Recruitment Group
Job LocationSunderland
EducationNot Mentioned
Salary£30,000 - £35,000 per annum, negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

On behalf of our client, an industry leading, global digital outsourcing business, Procure Recruitment Group are searching for an experienced and talented Account Manager to work within the Head office site.As an account manager you will have the responsibility to create and build a positive and collaborative relationship with assigned key accounts. Joining a team of account managers within a busy and growing organisation.Success will be achieved through managing the client and internal stakeholders effectively, providing clear verbal and written communications. Growing and developing the client accounts, through existing service offerings, with sales increase and clientsatisfaction at the forefront.The key duties include:

  • Build strong, collaborative and positive relationships with clients at various levels, ensuring internal staff are involved as necessary. Take ownership and manage escalations effectively.
  • Build and document knowledge about the client’s business and communicate internally
  • Manage day to day’ queries, communicating effectively written and verbally with the clients and internal stakeholders.
  • Develop a thorough understanding of our products and service offerings to continually improve service and client satisfaction.
  • When appropriate take new product, project or change briefings from clients and be responsible for delivering with the support of internal and external stakeholders. Be the conduit between the client and the internal stakeholders. Complete commercial impactassessments and price accordingly.
  • Support project delivery for new assigned accounts from a client service perspective, supported by the project manager and team.
  • Create monthly and quarterly management packs to present to clients in structured formal reviews, utilising the meetings to understand forecast, improvements and growth.
  • Produce detailed Management Information reports to the client informed of progress/status and performance, managing the client and paragon to the service levels within the contract
  • Liaise with the risk and compliance team regarding None Conformance, raise the report, review once the investigation is complete, challenge any missing information and provide the report to the client. Present this information in monthly business reviews.
In return our client is offering a superb package, huge growth and career opportunities and a large list of associated benefits.Apply to day to learn more.

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