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3rd Line Infrastructure Engineer

Nigel Wright
Job LocationSunderland
EducationNot Mentioned
Salary37,000 - 40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

The Company:My client is a market leading, services organisation based in the North East of England. They are looking to recruit and 3rd Line Wintel Infrastructure Engineer, who will be involved in BAU as well as projects.This position offers remote working, with only occasional training and team days within the office.This varied role means that as Wintel Infrastructure Engineer you will be implementing new services and applications, as well as providing 3rd line technical support. The role holder will support the management of incidents, problems and changes on our Windowsserver and related technologies to ensure services are in line with agreed service levels.The Role:

  • Configuration and support of core Windows server infrastructure (physical and virtual) as well as other related devices and applications
  • Provide technical assistance and guidance as required in BAU and Project workstreams
  • Responsible for providing effective and efficient utilisation of resources to sustain the systems and services required to meet customer expectations and requirements
  • Provide technical consultation on current and proposed Window systems.
  • Help resolve errors in the Windows Server landscape
  • Help the team configure, maintain, and administrate Windows equipment
  • Maintain Service Level Agreements (SLA) surrounding incidents and requests
  • Act as a technical escalation point to the tier two support team for incidents and service requests when required
  • Build processes, procedures, and documentation to ensure high quality customer support
Key Requirements:
  • Microsoft Windows Server OS systems
  • Management and administration of Active Directory, Azure AD Connect, DNS & GPOs
  • Management and administration of ADFS, DFS, DHCP, IIS
  • Basic Management and administration of MS SQL services
  • Strong knowledge of MS 365 services and applications
  • Windows Systems backup and restore - Veritas NetBackup experience particularly advantageous
  • Strong knowledge of networking architecture and technologies
  • Management, risk and governance of 3rd parties and suppliers
  • Patch Management / WSUS
  • 3rd line support experience
Beneficial experience
  • Managing Active Directory Certificate services particularly advantageous
  • MS Endpoint Manager (SCCM) & SCOM particularly advantageous
  • Cloud platform technologies (AWS & MS AZURE) particularly advantageous
  • Working within the ITIL frameworkITIL certification advantageous
  • AWS, MS and Other Technology Certifications advantageous
Next Steps:Apply below to be considered for the position.

APPLY NOW

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