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1st Line Support

Job LocationSunderland
EducationNot Mentioned
Salary23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Role profileAn exciting opportunity has arisen at ScS for a 1st Line Support to join our IT support team at Head Office in Sunderland. For over 100 years ScS have been providing customers with an excellent customer experience, selling beautiful products with outstandingvalue, quality and choice.With around nearly 2,000 team members contributing to the success of our company, ScS is a diverse and vibrant place to work. We understand that our people are key to creating a thriving business. We are recognised as Excellent by Trustpilot, and are theonly furniture and flooring retailer with over 260,000 Trustpilot reviews from our customers!Your role1st Line Support is seen as the focal point of the IT Department and the first point of contact for all ScS employees for all their IT queries.Some of your duties may include:

  • Review and monitor all faults/tasks that arrive through the IT Support ticketing system and log tickets for calls received by telephone
  • Ensure tickets are responded to, updated and allocated to appropriate team members as necessary within SLAs.
  • Provide 1st line support and handle escalation to other team members and where appropriate to the IT Support Manager or Head of IT.
  • Preparation of new and used PCs to standard build specifications.
Key skills and experienceEssential
  • Minimum of 12 months in a similar role
  • Microsoft Windows 10
  • Active Directory (AD) user administration.
  • General IT Hardware, laptops, tablets, printers, scanners, mobile phones, iOS & Android
  • Strong communication skills
  • Flexibility to work from home and our Sunderland Head Office
  • A professional telephone manner
  • A passion for technology
  • How to live by our company RIGHT values (Responsive, Inclusive, Get it Right, Hard Working, Trusted).
Desirable
  • Microsoft Terminal Services & Thin Client
  • IP telephony, ideally Mitel.
  • Networking TCP/IP
  • Anti-Virus
  • PC hardware build and refurbishment
  • PC standard image build and imaging
Education/Qualifications and TrainingEssential
  • GCSE: Maths, English Language
Desirable
  • IT related degree
Your benefits
  • Competitive salary
  • Generous Staff Discounts on our beautiful Sofa, Carpets & Furniture range
  • Terrific discounts from major High Street retailers and holiday companies, gym membership discounts and much more.
  • Employee Assistance Programme(EAP)
  • Long service annual leave benefits
  • Share incentive plan (S.I.P)
  • Cycle to work scheme
  • Career Progression
  • Company Pension Scheme
  • Life Assurance
Apply today...Youll be in good company!

APPLY NOW

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