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| Job Location | Sunbury-on-Thames |
| Education | Not Mentioned |
| Salary | £30,000 - £32,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Service Diary Supervisor - Job SpecificationThe successful candidate will be responsible for the daily scheduling of the field-based engineers and support staff, to ensure that the company consistently meet customers’ expectations and the company’s productivity targetsYou will constantly review new planned and reactive service jobs within the task management system and schedule them into the works diary. This will include jobs from internal and external clients. You will proactively plan labour to meet customer Service Level Agreements (SLAs) and schedule labour in a way that maximises productivity and minimises cost. You will lead daily calls/meetings with Service Coordinators to review and update diary and maintain close liaison with Service Coordinators to ensure customers, engineers and other key stakeholders are fully aware of our schedules. You will maintain close liaison with Supervisors to ensure the correct engineer selections are made, manage emergency call out and ad-hoc work requests within agreed SLAs, ensuring clients are kept updated, administer quotes and invoices resulting from emergency call outs and ad-hoc work requests and anticipate issues that could cause poor service and proactively solve these before the client raises concerns. You will proactively communicate rather than reactive and provide data for regular performance reports.The role is based in the office, although the post-holder should also be able to work from home when required. The role requires someone with excellent planning and organisational skills and be able to make logical decisions that consistently achieve value for money for both customerand company. It is essential that the successful candidate has the ability to clearly focus on achieving goals whilst working collaboratively with colleagues. Ideally, the post-holder will have experience in FM or the building services industry.You will be Fluent in English and possess strong communication skills, enjoy working in a fast-paced environment, have a creative approach to problem solving and be able to demonstrate a desire to make decisions and take owner. You will have a strong sense of professionalism and be self motivated and a good team player.. Strong MS Excel, Office Suite and Task Management Systems experience required. Required skills
Keyskills :
Building Services Customer Service Management Scheduling Service Level Agreements