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Senior IT Engineer - 3rd Line

Mackenzie Jones
Job LocationSunbury-on-Thames
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Senior IT Engineer - 3rd Line. Circa £45k - £50k. 6 Months Fixed Term. Hybrid - ideally 2 days a week onsite / May consider Fully Remote. West London. T6/MN/18385-3.Global organisation is seeking to secure a Senior IT Workplace Engineer. Role:

  • Support the design, build, testing & deployment of client workplace solutions.
  • Management & development of the Microsoft Windows Client - remote support & monitoring the solution.
  • Windows 10 or 11 implementation & rollout.
  • PowerShell scripting - Build & maintain complex scripts using PowerShell to automate tasks where required
  • Provide 3rd level support to the 2nd level support team.
  • Management & development of the Global IT Workplace management backend systems - Microsoft Endpoint Manager & Microsoft SCCM.
  • Ensure operation, update, documentation & interaction of client management infrastructure and tools - Microsoft SCCM, Microsoft Azure, Microsoft Intune, Active Directory, Advanced Group Policy Management.
  • Transfer & training of the global 2nd level support team.
  • Ownership of Microsoft Windows Client operating system & hardware.
  • Remote support & desktop end-user support - utilizing Windows Client remote support (ConnectWise Control) & monitoring solution (Nexthink).
  • Ongoing development of the Windows Client & adaptation of the Microsoft Evergreen process.
  • Coordination and realization of the software packaging & implementation.
  • Troubleshoot complex problems by Root Cause Analysis and evaluating solutions in conjunction with 2nd level team.
  • Ensure Workplace Incidents & Service Requests are maintained in ServiceNow.
  • Creation of KPI reports in client management.
  • Coordinate with external partners.
  • Build & maintain relationships with key internal & external contacts.
Technical Skills Required:
  • Microsoft Windows Client Systems - Strong knowledge.
  • Windows 10, or Windows 11 implementation & rollout - Strong knowledge.
  • PowerShell scripting - Build & maintain complex scripts - Strong knowledge.
  • Microsoft 365 Services - Strong knowledge.
  • Endpoint Manager, SCCM in a distributed environment - Strong knowledge.
  • Active Directory Architecture & Azure AD - Strong knowledge.
  • MDM - Intune - deploying mobile apps iOS & Android - Strong knowledge.
  • Experience with emerging technology, such as Cloud computing & Unified Communications.
  • Strong problem-solving ability.
  • Technical writing ability.
  • Effective communication skills.
  • Self-organization skills - ability to prioritize the daily workload.
  • Ability to work under own initiative & communicate effectively at all levels.
  • Ability to provide relevant training for IT employees when required.
  • Take ownership of new technologies adopted by the company.
  • Manage your own work area in the absence of or guidance from the line manager.
  • Ability to work under pressure - work to tight timelines and when faced with business-critical system issues.
  • Ability to delegate work to third party Consultants when required.
  • Collaborative approach to teamwork - flexible & reliable team member.
Keywords: Senior IT Workplace Engineer, Windows 10, Windows 11, PowerShell Scripting, Microsoft 365 Services, Office 365, Endpoint Manager, SCCM, MDM, Intune, iOS & Android, Azure AD, Active Directory, 3rd Line Support, Hybrid, Remote Working, West London,Fixed Term, T6/MN/18385-3.

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