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| Job Location | Stoke-on-Trent |
| Education | Not Mentioned |
| Salary | £30,000 - £35,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Calling all experienced Service Desk Managers, I would love to talk to you on behalf of one of my major clients.The company in question has gone through several major acquisitions recently and continues to grow. As such, so does their Infrastructure and their Service Desk so youll be part of an ambitious organisation.The role will entail managing the 1st and 2nd line members of the Service Desk so previous experience working hands on with likes of O365, SCCM, Windows Servers and the general Microsoft application package would be very beneficial.Youll be part of a large group working around 3-4000 tickets per month so the ability to motivate your team members to work proactively would be key, as would the ability to handle any issues that occur in a timely fashion.You will conduct 1-2-1s, appraisals and ensure SLAs are adhered to as well as looking at things like Trend Analysis and Automation amongst the team.Experience with ServiceNow for ticketing would be advantageous as of course would knowledge of ITIL principles (if you have your V3 or V4 certs then even better).The role is home based currently (obviously) but would be based out of the Staffordshire office post-Covid.