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Multi Modal Operator Freight Forwarder

First Achieve Ltd
Job LocationStoke-on-Trent
EducationNot Mentioned
Salary£22,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

First Achieve are working with one of our key partner clients a leading Freight Forwarder to recruit position of Multi-Modal Operator based out of their Stoke on Trent office.We are keen to speak to experienced Operators with experience in either Air and Ocean imports/exports and also Customs Entries.Key Duties:

  • Processing export/import Docs into our in-house system from Booking to arranging transport to ensuring track and tracing to keeping client informed of any changes during journey
  • Take and process bookings via telephone and email, directly from UK customers/Traders/overseas agents
  • Confirming Booking details back to the customer, informing them if necessary of special requirements or restrictions, ensuring Credit worthiness.
  • Entering Bill of Lading details and adding where needed manifests details into our companies bespoke system
  • General enquiries relating to quotes/bookings/scheduling
  • Dealing with and resolving queries promptly
  • Everything from Courier to FCL
  • Processing PIN and Badge releases in Destin8
  • Dealing with COD, Switch Bills, Indemnities for cargo release.
    • Other functions
  • General client liaison
  • Liaising with overseas partners and agents offices
  • General departmental clerical work,
  • Any other tasks that management may deem necessary as role develops.
    • General expectation
  • Good verbal, written, communication and organisational skills.
  • Provide good customer service at all times in accordance with company expectations.
  • Computer literate
  • Be Presentable, Adaptable, Interested to learn, Outgoing, with a Vibrant, friendly personality, Passionate about the industry
  • Remain calm under pressure.
  • To be able to work towards and achieve targets as part of a team or individually.
  • Maintain good Client and Staff liaison.

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