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Job Location | Stoke-on-Trent |
Education | Not Mentioned |
Salary | 25,000 - 45,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
EllisKnight are looking to hire an experienced 2nd / 3rd line support engineer. This role will require a driven individual with the flexibility to travel to and work from various UK data centres. Core location long term will be Stoke-On-Trent, however therewill be a fair amount of time spent at various data centres which could require you to be away for up to 4 nights per week over the first 3 months. If you need to be away then the cost of hotel rooms will be covered by the business. As a 2nd line engineer, you will actively participate in the take-on of support of new customers and services. Working with the wider Service Operations team, you will support the creation of articles and updates to the knowledge base for all services in yourarea of expertise. You will also be responsible for supporting the proactive management of customer solutions to ensure that their systems are maintained at the optimum level and that we manage the system capacity and capability on behalf of the customer.This is an exciting but demanding support position which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a high degree of technical knowledge in the Windows/Cloud/Virtualisation arena. Typical duties and requirements: