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Desktop Support Technician

Rapiscan Systems
Job LocationStoke-on-Trent
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

DESKTOP SUPPORT TECHNICIAN / STOKE-ON-TRENT / COMPETITIVE PAY + BENEFITSRapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegalimmigration, and trade fraud.We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technologyor multiple X-ray technologiesto address each customers unique security application requirements.Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contrabandwith ease and confidence.Role Overview:The Desktop Support Technician will be based at the Stoke-on-Trent site but will provide effective IT desktop support to all European Sites.Responsibilities of the Desktop Support Technician:

  • Desktop support in a multi-user environment
  • Configure, maintain, and provide Desktop support to all users to ensure they can always work
  • Provide support for all applications running on servers and desktops and all hardware associated with the applications
  • Actively participate in team discussions
  • Help develop IT solutions to meet the business objectives
  • Create and maintain documentation on all IT systems
  • Uphold the companys core values of Integrity, Innovation, Accountability, and Teamwork.
  • Demonstrate behaviour consistent with the companys Code of Ethics and Conduct.
  • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.
  • Duties may be modified or assigned at any time to meet the needs of the business.
Candidate Requirements:
  • MCP, MCSA or MCSE qualification preferred
  • Desktop support experience
  • Advanced knowledge of Microsoft Windows 7, 10
  • Competent knowledge of Microsoft Office 2010 and newer (ideally including O365)
  • Experience in writing work instructions
  • Capable of working with minimum supervision
  • Knowledge of Backup Exec andor Comm Vault back up software
  • Networking experience (for desktop troubleshooting)
  • Ability to be a self-starter and finisher
  • Knowledge of iPhone / Android handsets
  • Possess a positive attitude
  • Previous experience in a customer support role
  • Highly motivated
  • Excellent written and oral communication skills
  • Full Clean UK Driving License
  • Working understanding of Lotus Notes preferred but not vital (Version 8 and above)
This position is based in Stoke, however travel to other UK and European sites will be required.Whats NextIf you have the knowledge and desire to take on this fantastic Desktop Support Technician position APPLY NOW, and we will be in touch to discuss further.

Keyskills :
Lotus2nd Line1st LineConfigurationsRemote Desktop

APPLY NOW

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