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Customer Support Advisor

Job LocationStoke-on-Trent
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The RoleDo you enjoy sports Would you like the opportunity to work with an organisation that encourages you to talk about all things sport and even has live sports events playing in the background Well this is a unique opportunity for a very unique organisation!You need to be flexible on working hours, but you will be well rewarded!With a customer base that continues to expand the business is going through another exciting period of growth. This is a fantastic opportunity for a Customer Service Advisor to join what is fast becoming a leading operator in the UK. There are a number of exciting opportunities to join this extremely successful and dynamic organisation as they look to grow a best in class’ team. Superb, fun and passionate working environment, coupled with leading technology make this a unique opportunity to join a forward thinking, progressive organisation.Key Responsibilities

  • Respond professionally to a range of live chat queries across multiple customers via our customer service software
  • Take inbound calls from new and existing customers providing solutions and supporting bet queries
  • Listen, probe and investigate enquiries to determine the underlying needs of the customer
  • Communicate in a prompt, polite and clear manner
  • Address any issues of conflict or complaint
  • Remain vigilant of any suspicious activity and escalate accordingly
  • Key Skills/Experience
  • Previous customer service and problem solving experience
  • Previous experience of working within the betting, gaming or sports sector would be an advantage, however, candidates with a genuine interest in sports, betting and gaming will also be considered
  • Excellent listening skills and the ability to identify the customer issue adapting approach accordingly.
  • Be IT literate with good written communication skills
  • Flexibility, drive and an enthusiasm to succeed
  • What we can offer
  • Competitive salary
  • Performance bonus
  • Childcare Voucher scheme
  • Private Healthcare scheme
  • Free on-site parking
  • Enhanced Maternity/Paternity/Adoption pay
  • Ride to Work Scheme
  • Virgin Tribe - access to exclusive Virgin offers and experiences
  • Life Assurance (3x salary)
  • Contributory Pension Plan
  • About UsWelcome to LiveScore Group. We are home to LiveScore, LiveScore Bet and Virgin Bet, three of the most exciting brands in the sports and gaming industries today.Whether it is LiveScore delivering real-time sports scores or free-to-air live streams to its 56 million monthly users across 200 territories, or LiveScore Bet and Virgin Bet offering innovative and trusted sportsbook betting opportunities, we bring our audiences closer than ever to the sports they love with our best-in-class products.This is a truly exciting time to consider joining our team within the LiveScore Group. Across our core brands at LiveScore, LiveScore Bet and Virgin Bet we are offering the chance to work in the heart of the sport industry, as we look to quickly expand our successful, privately-owned business.With offices and roles based in London, Stoke, Galway, Vienna, Gibraltar, Lagos and Prague, our staff are part of a truly international business that is training and growing together, and empowered to build a bright and rewarding future. Required skills
  • Calls
  • Customer Complaints
  • Customer Service
  • Chat
  • Sportsbook
  • Keyskills :
    Customer Complaints Chat

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