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Bilingual Customer Service Executive

Language Matters
Job LocationStoke-on-Trent
EducationNot Mentioned
Salary24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Due to growth in many regions, our client is looking to strengthen their Customer Support team with Customer Service Advisors. If you are looking for a new and exciting role where you can utilise your language skills on a daily basis and be part of a creativeand vibrant team, then this could be the role for you! We are seeking someone who speaks fluent German. You will be working 40 hours per week and this will include weekends and occasional night shift work. You are required to work from the office in Stoke-on-Trenton a full-time basis during training and will be eligible to work from home 3 days a week.Your responsibilities will include:

  • Delivering exceptional customer service
  • Ensuring that all enquiries via telephone, email and chat are being responded to in a timely manner
  • Maintaining client/customer satisfaction
  • Working closely and cooperatively with other departments of the company
About you:The successful candidate will be a customer-focused individual, confident and well-spoken in German as you will be dealing with a variety of customers. As a German speaking Customer Service Advisor you will become part of a diverse, friendly and motivatedteam within a fast-growing multinational organisation. You will receive extensive training and career progression is supported. The company offers a fantastic benefits package, including subsidised lunches, access to sports facilities and a relocation packagefor those wanting to relocate from elsewhere in the UK.Profile:
  • Required to be fluent any of the following languages: German and English, both written and spoken
  • Previous experience not essential, however a background in customer service is desirable
  • Great eye for detail and excellent problem-solving skills
  • Ability to multitask and prioritise workload effectively
  • Great organisational and time management skills
  • Strong communication skills and able to work well in a team
To apply, please send your CV in English and in Word format to Kya.languagematters is acting as an employment agency in relation to this vacancy.

Keyskills :
Brazilian Portuguese German fluent native customer service support experience client inbound outbound call

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