Technical Author

Job Description

Are you a Technical Author who is looking for a new challenging role Do you enjoy working within an agile environment and looking to work as part of an innovative, collaborative cultureWe are looking for a Technical Author who can contribute to the delivery of high-quality product documentation to our customers. You will join us on a full-time basis and in return, we will offer you a competitive salary.**Due to the pandemic this role will initially start in a fully remote capacity**The Technical AuthorRole:You will be involved in a range of our software products and you will take real ownership of the production and maintenance of the product and user guides, release notes and product enhancements. Working closely with the product, development and support teams to create reference materials to understand features and functionality of the software.Joining our Service Management department, you will have a strong customer focus and excellent communication skills. We are looking for a Technical Author / Writer who can create and review technical documentation aimed at a variety of audiences, ensuring the correct language is applied. Your role will have a strong focus towards the continuous delivery, driving improvements you will ensure deadlines are met.What we’re looking for in our Technical Author:- Experience of creating and reviewing of customer-facing user materials- Proven experience within a software delivery function- Working knowledge or awareness of agile approaches to software development, ideally with Scrum and Kanban- Experience of Microsoft Office- Ability to collaboration with customers, development teams and product owners- Quality-oriented with experience producing high-quality user documentation, ensuring appropriate use of language and graphics- Strong customer focus and the ability to work to deadlines- Strong focus on personal development and willingness to learnThe following skills would also be beneficial:- Knowledge of Technical Authoring tools, such as MadCap Flare or Adobe RoboHelp- Knowledge of versioning software, such as Git- An understanding of HTML and CSS, JavaScript knowledgeBenefits of becoming our Technical Author:- Top Employer 2019 for the third year running- Flexible hours – core hours 10am to 4pm- Flexible working – home working options- On-site free parking- Open plan modern offices- Shuttle bus to and from the station- Excellent training and development platform- Lunch and Learns- Opportunities for career progression- Subsidised restaurant- 25 days holiday to start - rising- Dress down policy- Life and health assurance- Pension scheme- Community projects – CDL100 – 100 days throughout the year dedicated to community projects- Games room and chill out zone- Social activities, including summer BBQ and Christmas Parties. We have a team dedicated to running internal social activities such as comedy nights, canoeing, break out rooms and much more….- Car valeting, Barber, Yoga classes, Boot camp and Massage services all on site- Cycle to work scheme- Shower and dry rooms and hairdryers on-siteAbout CDL:CDL is one of the UK’s leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent track record in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace.We’ve built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on being part of a collaborative, inspiring working environment, with our employees at the heart of our company.Do you enjoy working within a fast-paced challenging environment, with opportunities to grow If yes, please click ‘apply’ now to be considered for this Technical Author role!