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Service Desk Analyst

Pareto
Job LocationStockport
EducationNot Mentioned
Salary£26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A market leading provider of managed connectivity and managed IT and solution provider, our client harnesses the power of technology to help businesses thrive.This is an exciting opportunity for graduates as they are now searching for ambitious, adaptable Service Desk Analysts to join their team!Package/ Benefits:

  • A competitive basic salary of £26k
  • Excellent progression, learning and development potential
  • Regular socials in a welcoming, inclusive environment
  • Lucrative bonus and incentive schemes
  • Fantastic offices
  • Youll be enrolled into a nationally recognised programme with a chance to earn whilst you learn, worth £10k in excess!
Role:
  • Provide a helpful and polite response to initial contacts into the Service Desk through taking calls, reply to emails and responding to self-service tickets
  • Effectively log and fault analysis of new incidents and service requests
  • Escalate and coordinate any incident requests within the scope of a Service Desk fix
  • Schedule and support engineers during installations, fault resolution and 3rd party issues
  • Maintain a technical knowledge of all supported products and undertake training when necessary to update any required skills set
Requirements:
  • Educated to degree level
  • Possess exceptional communication and interpersonal skills - you must really enjoy engaging with others on a regular basis
  • Excellent critical thinking and problem solving skills
  • Proficient in the Microsoft Office Suite
  • Self-motivated, with a strong desire to succeed
Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.

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