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Quality Checker

Pertemps LBG
Job LocationStockport
EducationNot Mentioned
Salary£12.60 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Quality CheckerLocation: Lloyds Banking Group, Heathside Park, Heathside Park Road, Stockport, Greater Manchester, SK3 0RBPay Rate : £12.60 per hourPertemps are recruiting on behalf of our client, Lloyds Banking Group who have been supporting customers, communities and businesses in the UK for over 320 years.Part of Lloyds Banking Group, Lex Autolease is the UK’s largest vehicle leasing and fleet management company, offering a wide range of products and services to businesses and consumers. Across the Group, our colleagues are focused on making a difference to customers, businesses, and communities. From sole traders to the largest multinationals, we provide cars, vans, mini-buses, and emergency vehicles along with a full suite of ancillary services that helps Britain Prosper, keeping fleets on the road. Lex Autolease, works with more than 140,000 customers, managing a fleet of over 340,000 vehicles.The purpose of this role is to support the Quality Manager to complete Quality in the Workplace assessments to enable constructive feedback to be provided to colleagues. Improving overall quality standards in line with the department expectations certifying the right outcome for the customer has been achieved. The Quality Team undertake complex work to ensure accuracy around processes across the Motor Finance Operation.The department is a challenging and exciting place to work and the role offers a unique opportunity to experience a range of development opportunities. A good understanding of the T&C scheme would be desirable.Job Details:

  • 12 month temporary contract
  • Monday to Friday between 08:00 - 18:00
  • 35 hours a week
  • During your first few weeks you will receive excellent support and training
    • Responsibilities:
  • Identify and document individual development needs through Quality Assessments of colleague’s cases, to enable the provision of coaching to eliminate colleagues knowledge/skills gaps in the business function.
  • Ensure all legislative regulatory requirements are adhered to through compliance with the Training and Competency scheme & business standards, including Customer Vulnerability.
  • Capture quality feedback data to aid root cause analysis, continuous improvement & training.
  • Identify issues/best practise/OBW improvements relating to Quality and feedback to TM.
  • Support and assist colleagues within the team providing guidance and support to less experienced team members as appropriate.
  • Identify and suggest improvements to new and existing processes / procedures / systems providing implementation support to line manager when required in line with change
  • Establish and build relationships with stakeholders both internal and external to support the provision of quality and timely information and analysis to inform business decisions and optimise business results.
  • May take on individual projects to support own development and support Operation Manager
  • Produce self-initiated reports and recommendations based upon understanding resource data, MI and business deliverables
  • Identify, review, evaluate and mitigate potential risks ensuring adherence to relevant risk policies and frameworks or to ensure compliance with internal/external regulations, including Business Risk partners.
    • Key Skills:
  • Providing excellent customer service: Exceed the expectations of internal/external customer, meeting their need and demonstrating the added value of the service
  • Quality Focused: Highly motivated and results orientated, remaining focused on the quality.
  • Adapts to change well.
  • Must have strong problem solving skills and be able to deliver solutions in demanding timescales, with Utmost attention to detail.
  • Strong interpersonal and communication skills
  • Must have good written / oral communication skills (power point & excel essential)
  • Proven track record in delivering business results
  • Good understanding of group Risk requirements
  • Highly organised, able to demonstrate excellent stakeholder management.
  • Demonstrates core LBG values and behaviours
    • What’s in it for you
  • Excellent training (WebEx, classroom, process maps, user guides and shadowing)
  • Great rates of pay
  • Accrue paid holiday as you work
    • If you are successful you will be required to pass a CREDIT CHECK and DBS CHECK

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