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IT Support Engineer

Right Now Recruitment
Job LocationStockport
EducationNot Mentioned
Salary25,000 - 28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Support Analyst/Engineer Are you currently looking to secure your next permanent opportunity within I.TPerhaps you have experience in Second Line Support, Application support or a Software support engineer.Or, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further.Our client based in Stockport, are looking for an IT Support Engineer to join their team on a Full-Time Permanent basis.Please Note: Occasional weekend work may be required in busy periods Job Type: Permanent - Office BasedSalary: £25,000 - £28,000Start Date: ASAPLocation: StockportJob Title: Technical Support EngineerHours: 40 per week - Mon -FriHoliday: 25 daysJob Role

  • Part of the UK Technical Support Team resolving issues logged on Service Now by the Service Desk
  • Liaise with Customers, Suppliers, Global Incident Management, Core Teams and other departments
  • Work with an objective to keeping the number of open calls as low as possible
  • Ensuring appropriate communication with relevant stakeholders in timely manor
  • Raise change requests as directed by Technology & Digital Product Manager, Service Delivery Manager or Operations Director
  • Carry out System Health Checks in accordance with Health Check schedule
  • Participation in post case investigations and team meetings
  • Network configuration and troubleshooting including but not limited to LANs, VLANs, VPNs, VOIP, Firewalls, Routers, Switches and Wi-Fi networks
  • Configuration and troubleshooting of Windows operating systems including but not limited to Windows 8/10, Server 2012/2016/2019/2021
  • Configuration and troubleshooting of virtual environments including but not limited to VMware, Hyper-V, Azure, AWS, GCP
  • Configuration and troubleshooting of ANPR cameras and credit card payment systems
  • Configuration and troubleshooting of mobile devices including but not limited to Samsung tablets
  • Maintain and provide technical support on Oracle and MySQL databases
Desirable
  • Working knowledge of SQL or Jira
  • Knowledge of Networking
  • Diploma or Degree in an I.T related field
  • Understanding of Hardware, building PCs
  • MS office skills (Ideally Excel)
  • Experience in virtualisation (VMWare, VNC, Hyper-v etc)
  • Experience using Salesforce
  • Strong communication skills

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