Dialler Analyst

Job Description

Vitality, Dialler Analyst, Stockport, £Competitive + Bonus + BenefitsWe’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we’re out to make the world a healthier, happier place.That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you’ll enjoy: complimentary breakfasts; regular onsite physical and mental wellness workshops; on-site health checks; annual flu jabs, and access to our full range of partners and rewards.It’s what we call offering shared value, because a healthy, happy team is good for us, good for our members, and good for you.As ourDialler Analyst, you’ll get the benefits our members enjoy, including:- Our award-winning private Vitality Health insurance + wellness incentive programme- Access to The Vitality Programme – Apple Watch, Waitrose and Partners, Garmin, Amazon Prime, Champneys Spa days, Rakuten TV and half-price gym memberships to name a few!- Personal health fund + Life Assurance- Stakeholder Pension Plan with employer contribution- 25 days annual leave + Bank holidays + option to buy and sell 5 more- Flexible benefits package- Internal incentives, competitions, and awards – a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime- A genuine opportunity to grow and establish a long-term careerAs our Dialler Analyst, you will support the Retention Dialler Manager in dialler operations across Vitality Health, Life and Invest as well as the operational teams to drive outbound campaigns and maximise overall dialler effectiveness and productivityResponsibilities of our Dialler Analyst include:- Preparing data for outbound campaigns and load data into Noble system- Monitoring Dialler performance against agreed service levels- Completing regular data penetration reports and agent productivity reports- Engaging with TMs/DTMs to ensure agents’ ACW and Pause are kept to a minimum- Ensuring pacing strategy is utilised for campaigns where necessary- Producing regular updates for the Retention Leadership Team and Team Manager Population- Fully understanding all OFCOM guidelinesAd hoc tasks will include:- Providing dialler reports as requested by key business stakeholders- Analysing and reviewing campaign-specific performance to support Vitality’s aim and focus- Providing analysis of strategic results- Identifying opportunities to maximise our data usageSkills and experience of our ideal Dialler Analyst:- Results-orientated, ambitious, and reliable- Advanced level of proficiency and experience with Excel, including complex pivot tables, macros, formulas/functions, and charts- Knowledge of SQL Server desirable- Strong interpersonal, reporting and analytical skills- Knowledge of outbound dialling/ experience in a call centre environmentClosing Date: Wednesday 27th January 2021Working for Vitality, youll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.Our people are chosen for their skills, knowledge, enthusiasm, and attitude but above all, their belief that anything can be achieved.If you feel you have the skills and experience to become our Dialler Analyst, thenplease click ‘apply’ today.